Joel Garcia
Arlington, TX,Texas
Summary
Dynamic leader with proven shift management and customer service excellence at Cane Rosso. Skilled in POS operation and adept at fostering team unity to enhance customer satisfaction. Achieved significant improvements in efficiency and customer relations by leveraging strong communication and cash handling abilities.
Overview
4
4
years of professional experience
Work History
Server/Shift Manager
Cane Rosso
12.2024 - Current
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, silverware, and to-go orders.
- Worked with POS system to place orders, manage bills, and handle customer items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed all cash in the building and ensured it was properly stored away at the end of the night.
- Resolved customer complaints promptly and professionally to maintain a positive environment.
Barista/Shift Supervisor
Starbucks
11.2021 - 11.2024
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Reduced stress among employees during busy hours of operation and maintained teamwork.
- Handled and resolved customer issues and complaints with professionalism to drive customer satisfaction and repeat business.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Shift Leader
Tropical Smoothie Cafe
11.2020 - 07.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business running smoothly.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
BBA - General Business/Marketing
Texas Wesleyan University
Fort Worth, TX06-2026
High School Diploma -
Lamar High School
Arlington06-2022
Skills
- Team member support
- Liquor, wine, and food service
- Cash handling
- Task prioritization
- Shift management
- Point of sale operation
- Sales techniques
- Suggestive selling
- Customer service
- Positive and professional
Timeline
Server/Shift Manager
Cane Rosso
12.2024 - Current
Barista/Shift Supervisor
Starbucks
11.2021 - 11.2024
Shift Leader
Tropical Smoothie Cafe
11.2020 - 07.2021
BBA - General Business/Marketing
Texas Wesleyan University
High School Diploma -
Lamar High School
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