Barbara Shartzer
Pembroke Pines,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Server/Shift Manager
Flashback Diner
Davie, Florida
12.2020 - 10.2022
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Server/Bartender
Sheraton Fort Lauderdale Airport & Cruise Port Hotel
Fort Lauderdale, Florida
10.2017 - 03.2020
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees on restaurant procedures and plating techniques.
Concession Stand Manager
Jungle Queen Riverboat
Fort Lauderdale, Florida
12.2013 - 08.2018
- Oversaw ordering of supplies from approved vendors, ensuring that orders were placed within budget constraints.
- Supervised concession stand operations during events and ensured customer satisfaction.
- Managed staff scheduling, including hiring and training new employees.
- Oversaw concession stand by cooking food, cleaning equipment, and balancing daily receipts.
- Oversaw food preparation, production and presentation according to quality standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
Some College (No Degree) - Physical Education And Coaching
Eastern Kentucky University
Richmond, KYSkills
- Team member support
- Liquor, wine, and food service
- Point of sale operation
- Server training
- Exceptional customer service
- Positive and professional
- High-volume dining
- Hospitality service expertise
- Food safety practices
Timeline
Server/Shift Manager
Flashback Diner
12.2020 - 10.2022
Server/Bartender
Sheraton Fort Lauderdale Airport & Cruise Port Hotel
10.2017 - 03.2020
Concession Stand Manager
Jungle Queen Riverboat
12.2013 - 08.2018
Some College (No Degree) - Physical Education And Coaching
Eastern Kentucky University