Austin Culbertson
Sunbury,OH
Summary
Versatile and dynamic, with a proven track record at Firehouse Tavern, adept in food safety and exceptional customer service. Excelled in roles demanding meticulous attention to detail and team support, significantly enhancing dining experiences. Skilled in cash handling and fostering positive customer relations, consistently exceeding operational standards and objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender Shift Manager
Firehouse Tavern
Sunbury, OH
07.2020 - 12.2024
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Presented menus and answered questions regarding items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Served food and beverages to patrons and confirmed complete orders.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Stayed informed about daily specials, new menu items, promotions.
Cashier
Krogers Grocery Store
Sunbury, OH
05.2016 - 12.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers promptly and responded to questions.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted and balanced cashier drawers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Kitchen Manager
Firehouse Tavern
Sunbury, OH
06.2023 - 03.2024
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained new employees to perform duties.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Inspected dining and serving areas for cleanliness and proper setup.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
Manufacturing Associate
Honda
Marysville, Ohio
11.2022 - 10.2023
- Monitored the production process and made necessary adjustments to meet production targets.
- Communicated with co-workers to improve unit production.
- Classified defects from finished orders for record tracking and statistics.
- Identify defective components or finished goods items during the inspection process and make appropriate adjustments accordingly.
- Assisted in the setup and adjustment of manufacturing machinery and equipment.
- Record data from each shift for record keeping purposes as required by company policy.
- Collaborated with team members to troubleshoot and resolve equipment malfunctions.
- Assemble parts into finished products using various mechanical processes including welding, brazing, soldering, gluing and riveting.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Education
High School Diploma -
Big Walnut High School
Sunbury, OH05-2020
Skills
- Food inspection
- Team member support
- Table resetting
- Hostess support
- Order delivery practices
- Daily specials memorization
- Food safety
- Exceptional customer service
- Cash handling
Certification
- ServeSafe certified in 2023
References
References available upon request.
Timeline
Kitchen Manager
Firehouse Tavern
06.2023 - 03.2024
Manufacturing Associate
Honda
11.2022 - 10.2023
Server/Bartender Shift Manager
Firehouse Tavern
07.2020 - 12.2024
Cashier
Krogers Grocery Store
05.2016 - 12.2020
High School Diploma -
Big Walnut High School