Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makayla Eckert

Coopersville,MI

Summary

Motivated individual with a versatile background in hospitality and sales support. Known for strong problem-solving abilities and effective communication. Ready to apply expertise in driving customer engagement and supporting sales initiatives. Dynamic shift manager with proven expertise in effective communication, order management, and customer service. Adept at resolving issues and training staff to enhance operational efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server/Bartender Shift Manager

327 Pizza & Pub
Coopersville, Michigan
11.2023 - Current
  • Accurately processed food and drink orders from customers.
  • Maintained cleanliness and organization of dining areas and tables.
  • Collaborated with kitchen staff to ensure timely fulfillment of orders.
  • Resolved customer inquiries and issues promptly and professionally.
  • Managed staff to ensure completion of daily tasks and quality customer service.

Assistant Manager

327 Pizza & Pub
Coopersville, Michigan
10.2022 - Current
  • Ensured timely inventory restocking by overseeing supply management processes.
  • Facilitated training for new staff on compliance with service protocols and food safety.
  • Promptly resolved customer complaints while sustaining a positive atmosphere in the restaurant.
  • Assisted with cash handling procedures and monitored financial transactions each shift.
  • Completed essential opening, closing, and shift change tasks to maintain operational efficiency.

Sales Intern

Next Day Construction and Roofing
Coopersville, Michigan
04.2023 - 09.2023
  • Assisted sales team in lead generation and customer outreach efforts.
  • Collaborated with project managers to understand client requirements and expectations.
  • Engaged with clients to gather feedback on services and improve customer relations.

Education

BBA - Financial Forensics And Fraud Investigation

Davenport University
Grand Rapids, MI
04-2028

Skills

  • Order management
  • Effective communication
  • Sales support
  • Customer service
  • Team leadership
  • Order delivery practices
  • Cash handling
  • Shift management
  • Team member support

Certification

  • ServSafe
  • TIPS

Timeline

Server/Bartender Shift Manager

327 Pizza & Pub
11.2023 - Current

Sales Intern

Next Day Construction and Roofing
04.2023 - 09.2023

Assistant Manager

327 Pizza & Pub
10.2022 - Current

BBA - Financial Forensics And Fraud Investigation

Davenport University

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