Erin Bernier
Dover
Summary
Skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
10
10
years of professional experience
Work History
Server/Bartender Shift Manager
The Goat Restaurant
Portsmouth
07.2024 - Current
- Served tables in a reserved section, as well as bussing tables.
- Served customers alcoholic beverages as well as managing the flow of the bar.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded to ad hoc cleaning duties at end of shift.
Front End Manager
Lafestabrickandbrew
Dover
03.2022 - 07.2024
- Taught junior employees proactive strategies to meet operational and sales goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Bay Host
Top Golf
San Jose
10.2021 - 03.2022
- Set and bussed bays and tables before next party arrival.
- Run food and alcoholic beverages to required section.
- Prepare side work pre and post shift.
- Serve large parties (100+)
Barista Manager
Fisher Brothers Cafe
New York
10.2019 - 10.2021
- Supported store manager with recruiting, interviewing and hiring baristas.
- Researched competitive market data to identify opportunities for improvement in product offerings or services provided.
- Monitored equipment maintenance, scheduling repairs and servicing to avoid operational disruptions.
Assistant Manager
Starbucks
New York
02.2017 - 10.2019
- Collaborated with management on developing strategic plans for achieving business goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Manager
Starbucks
Portsmouth
08.2015 - 02.2017
- Collaborated with management on developing strategic plans for achieving business goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate of Applied Science - Marketing
York County Community College
Wells01-2017
Skills
- Customer service
- Order management
- Inventory control
- Alcohol service
- Table setting
- Team leadership
- Conflict resolution
- Food safety
- Time management
- Effective communication
- Problem solving
- Food and beverage pairings
- Specials promotion
- Suggestive selling
- Hostess support
Timeline
Server/Bartender Shift Manager
The Goat Restaurant
07.2024 - Current
Front End Manager
Lafestabrickandbrew
03.2022 - 07.2024
Bay Host
Top Golf
10.2021 - 03.2022
Barista Manager
Fisher Brothers Cafe
10.2019 - 10.2021
Assistant Manager
Starbucks
02.2017 - 10.2019
Assistant Manager
Starbucks
08.2015 - 02.2017
Associate of Applied Science - Marketing
York County Community College