Alyssa Difrancesco
Scotch Plains,NJ
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Diligent program support professional well-versed in evaluating behavioral and physical needs of clients. Documenting daily activities and special incidents while effectively managing client needs, assisting with treatment coordination and supporting program operations.
Overview
4
4
years of professional experience
Work History
Server/Bartender Shift Manager
Darby Road
01.2020 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained many new servers and bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Internship Student
CommuniKids
04.2022 - 09.2022
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
Behavioral Therapist
First Children
12.2021 - 05.2022
- Implemented behavioral intervention plans created by clinical supervisors and BCBA
- Helped teach important social, play and basic life skills such as personal hygiene management.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Collected session data to aid in treatment planning and assessment.
- Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
Education
Bachelor of Arts - Psychology
Kean University
Union, NJ05.2023
Skills
- Sales Strategies
- Behavioral Disorders
- Crisis Situations
- Time Management
- Persuasive Negotiations
- Product and Service Management
- Customer Service
- Strong Analytical and Problem-Solving Skills
Timeline
Internship Student
CommuniKids
04.2022 - 09.2022
Behavioral Therapist
First Children
12.2021 - 05.2022
Server/Bartender Shift Manager
Darby Road
01.2020 - Current
Bachelor of Arts - Psychology
Kean University
Similar Profiles
Francis EnglertFrancis Englert
Chef De Partie at Darby Road Public HouseChef De Partie at Darby Road Public House
H Marc DonaldsonH Marc Donaldson
Owner/Innkeeper at Darby Field InnOwner/Innkeeper at Darby Field Inn
Asia BarnesAsia Barnes
Dispatcher at Upper Darby School DistrictDispatcher at Upper Darby School District
LEA ODUROLEA ODURO
Intern - Summer at The New Yorker, A Wyndham HotelIntern - Summer at The New Yorker, A Wyndham Hotel
KRISHNA PATELKRISHNA PATEL
Trade Operations Analyst – Special Situations at Prudential Investment ManagementTrade Operations Analyst – Special Situations at Prudential Investment Management