Amiee Humphrey
Holly Springs,GA
Summary
Dynamic and results-driven Server/Bartender Shift Manager at Keegans Irish Pub, recognized for exceptional customer service and strong multitasking abilities. Enhanced guest satisfaction through personalized beverage recommendations and effective upselling techniques, contributing to increased sales. Skilled in cash handling and fostering warm relationships with patrons, ensuring a welcoming dining experience. Im a very high energy and bubbly person! My regulars have always called me "Smiley"!
Overview
4
4
years of professional experience
Work History
Server/Bartender Shift Manager
Keegans Irish Pub
03.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
High School Diploma -
Etowah High School
Woodstock, GA05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Menu memorization
- Memory retention
- Hospitality service expertise
- Cleanliness standards
- Customer service
- High volume dining
- Order accuracy
- Suggestive selling
- Beverage preparation
- Food sales and promotion
- Daily specials memorization
Timeline
Server/Bartender Shift Manager
Keegans Irish Pub
03.2021 - Current
High School Diploma -
Etowah High School
Similar Profiles
Teddy EubanksTeddy Eubanks
Server at The Pub Irish PubServer at The Pub Irish Pub
Robert DuganRobert Dugan
Bartender at Ganly's Irish Pub and RestaurantBartender at Ganly's Irish Pub and Restaurant
Ryan ColeRyan Cole
Cook at Irish PubCook at Irish Pub
Taylor GramlingTaylor Gramling
Director of Operations at USA StadiumDirector of Operations at USA Stadium
Deven WalkerDeven Walker
Warehouse Worker (Electrical) at Wade electricWarehouse Worker (Electrical) at Wade electric