Patricia Dahlstrom
Chadwick,IL
Summary
Adept at multitasking and fostering customer relationships, I significantly boosted repeat business at The Mill Wheel through exceptional service and attention to detail. My experience spans managing a Cow Calf Operation to overseeing barn management, highlighting my adaptability and problem-solving skills. Proficient in Microsoft Office, I excel in environments requiring both hard and soft skills.
Overview
15
15
years of professional experience
Work History
Server/Bartender Shift Manager
The Mill Wheel
09.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Owner and Operator of Cow Calf Operation
Scenic Ridge Grass Fed Cattle
04.2015 - 05.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Developed detailed plans based on broad guidance and direction.
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
Barn Manager
Drinkall Performance Horses
05.2011 - 04.2015
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Enhanced overall facility cleanliness with thorough sanitation processes and regular inspections.
- Monitored overall health and well-being of 16 horses, paying attention to signs of concern.
- Conducted regular assessments of farm infrastructure to identify necessary repairs or improvements that would enhance its functionality.
- Improved horse care quality by implementing a comprehensive health monitoring and maintenance program.
- Operated skid loader and tractor farm machinery to perform harvesting, landscaping, manure disposal, and horse transport.
- Established long-lasting relationships with clients by consistently delivering exceptional care for their horses and maintaining open lines of communication.
- Trained and supervised 2 barn workers in animal care procedures, maintenance duties and safety precautions.
Education
High School Diploma -
Paw Paw High School
Paw Paw IL. 05.1983
Skills
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Multitasking Abilities
- Attention to Detail
- Transactions and Cash Handling
- Time Management
- Problem-Solving
- Order Processing
- Filing
- Clerical Support
- Microsoft Office Suite
Cow sorting, Hunting
Always had horses all my life and love dong cow sorting competition in Winslow, Il. Its super fun and laid back for being a competitive sport. You want to have a good quick horse on there feet.
I got into deer hunting with my husband. Since getting older I have enjoyed the peaceful sounds of nature in the woods, and watching the deer instead of the hunting part. I did get a 8 pointer and a 6 pointer both bucks.
Timeline
Server/Bartender Shift Manager
The Mill Wheel
09.2020 - Current
Owner and Operator of Cow Calf Operation
Scenic Ridge Grass Fed Cattle
04.2015 - 05.2021
Barn Manager
Drinkall Performance Horses
05.2011 - 04.2015
High School Diploma -
Paw Paw High School