Arianna Ward
Latham ,NY
Summary
Dependable parts sales professional with team player mentality and focus on maximizing revenue and customer satisfaction. Seeks out opportunities to increase sales and promote customer loyalty.
Talented professional offering many years of experience as high-achieving salesperson. Passionate about collaborating with team members and customers to satisfy all needs and build brand loyalty.
Detail-focused Parts Specialist with experience in inventory management, procurement and customer service in the automotive industry. Strengths include keen knowledge of vehicle parts, effective communication skills and ability to maintain organized and efficient system for parts storage. Consistently improve cost efficiency by negotiating product prices with vendors and streamline workflow by introducing more effective inventory management practices.
Entry-level Parts Associate trained in parts sales, service standards and maintenance schedules.
Skilled professional versed in stocking and selling parts. Understands needs of retail customers and service professionals and can flex accordingly to deliver top-notch support for different requests. Professionally communicates with guests and consistently exceeds expectations.
Overview
5
5
years of professional experience
Work History
Parts Specialist
Abele Tractor
Albany, NY
01.2024 - 02.2025
- Developed strategies to maximize storage space utilization in order to reduce costs associated with storing inventory items.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Collaborated with management team members on special projects related to improving processes within the department.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Organized and labeled parts to ensure easy identification and retrieval.
- Coordinated shipping arrangements for outbound orders as needed.
- Processed returns, exchanges, and refunds in a timely manner.
- Received customer orders and placed them into the system for processing.
- Developed strategic sales initiatives to pitch products and services.
- Maintained parts system with current order and sales data.
- Inspected and verified incoming parts for accuracy against invoices, delivery notes, and packing slips.
- Contacted satisfied customers to offer additional services.
- Increased team productivity by implementing multiple strategic process improvements.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Identified potential problems with defective or damaged parts before they reached customers.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Ordered or purchased supplies to maintain optimum inventory.
Customer Service Cashier
Sonic
Latham
03.2024 - 07.2024
- Answered incoming phone calls from customers regarding product availability or store locations.
- Built and maintained productive relationships with employees.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Complied with all health and safety regulations while performing job duties.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Welcomed customers, offering assistance to help find store items.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Processed customer payments quickly and returned exact change and receipts.
Customer Service Cashier
Jersey Mike's Subs
Latham, New York
08.2023 - 02.2024
- Answered incoming phone calls from customers regarding product availability or store locations.
- Built and maintained productive relationships with employees.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered customers' questions and provided information on store procedures or policies.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Cashier and Hostess
Sonny's BBQ
Orlando, FL
12.2022 - 05.2023
- Operated the cash register and accepted various forms of payment, with accuracy
- Coordinated with kitchen staff to ensure accuracy of orders and food made to customers expectations prior to pick up
- Monitored restaurant activity and dining flow to allow for timely seating of guests and management of seating charts
- Responded to guest inquiries in a timely, friendly, and efficient manner; remaining forward presenting
Customer Service Representative
Lids
Orlando, FL
01.2023 - 03.2023
- Managed incoming inventory and oversaw disbursement of materials throughout the store
- Completed store maintenance including merchandising, signage and store cleanliness
- Maintained professional appearance and friendly demeanor in working to meet customers needs
Assistant Manager
U Haul Moving & Storage
Orlando, FL
04.2022 - 07.2022
- Supervised team of 5-10 staff throughout shift, serving as point person in addressing customer complaints and triaging needs to ensure needs of business being met
- Managed inventory in store, providing daily reports to corporate and ordered additional stock if indicated
- Served as on the job trainer, onboarding staff and establishing operating expectations for roles including call team, inside customer service, outside customer service, and storage center staff
- Monitored team interactions, addressed quality concerns and provided corrective action and termination of employment if indicated
- Respond to customer inquiries regarding services in a timely manner and assessed customer needs by asking questions and determining appropriate solutions
- Took orders, utilizing computer systems to reserve storage facilities and moving trucks, with attention to detail for timelines and space requirements
- Ensured trucks were dispatched in a timely manner, completing pre and post rental checks
- Responded to customer complaints and suggestions in accordance with company policy
Customer Service Representative and Trainer
U Haul Moving & Storage
Albany, NY
05.2021 - 04.2022
- Respond to customer inquiries regarding services in a timely manner
- Assessed customer needs by asking questions and determining appropriate solutions
- Took orders, utilizing computer systems to reserve storage facilities and moving trucks, with attention to detail for timelines and space requirements
- Provided information in a concise manner regarding obtaining services
- Ensured trucks were dispatched in a timely manner, completing pre and post rental checks
- Served as on the job trainer, assisting with onboarding of new staff; providing feedback in accordance with company policy
General Staff
Alfonzo Shop
Albany, NY
04.2020 - 06.2020
- Adhered to protocol regarding cleanliness and sanitation for the work environment
- Operated the cash register and accepted various forms of payment, with accuracy
- Engaged with customers to obtain orders, with attention to allergies and dietary restrictions
- Coordinated with kitchen staff to ensure accuracy of orders and food made to customers expectations
Education
High School -
Albany High School
Albany, NY01.2022
Skills
- Engaging Personality
- Attention to Detail
- Strong Verbal Communication Skills
- Adaptable
- Proficient in Time Management
- Customer Service
- Managerial Experience
- Creative
- Out of the box thinking
- Thrives in Team Environment
- Familiarity with Food Preparation
- Register Experience
- Responds well to Feedback
- Parts documentation
- Shipping and receiving
- Packaging and labeling
- Warehouse operations
- Sales support
- Parts identification
- Stock control
- Verbal and written communication
- Product merchandising
- Stock number and pricing data
- Training and coaching
- Goal setting
- Social media marketing
- Improving customer satisfaction
- Invoice processing
- Warranty handling
- Maintenance schedules
- Ordering parts
- Inventory management
- Clean driving record
- Display building
- Vendor relations
Volunteer Experience
- Vista Hills Animal Hospital, El Paso, TX, Assisted with cleaning and scheduling appointments.
- Pebble Creek Nursing Center, El Paso, TX, Provided entertainment and engagement to residents.
Timeline
Customer Service Cashier
Sonic
03.2024 - 07.2024
Parts Specialist
Abele Tractor
01.2024 - 02.2025
Customer Service Cashier
Jersey Mike's Subs
08.2023 - 02.2024
Customer Service Representative
Lids
01.2023 - 03.2023
Cashier and Hostess
Sonny's BBQ
12.2022 - 05.2023
Assistant Manager
U Haul Moving & Storage
04.2022 - 07.2022
Customer Service Representative and Trainer
U Haul Moving & Storage
05.2021 - 04.2022
General Staff
Alfonzo Shop
04.2020 - 06.2020
High School -
Albany High School