Arianna Young
HCA Florida
1
Certification
5
years of professional experience
Customer-oriented professional with experience in fast-paced healthcare and call center settings. Expert in resolving concerns through phone, email, and digital communication, while fostering positive relationships. Strong problem-solving and active listening skills enable quick adaptation to new products and technologies, ensuring delivery of exceptional customer experiences.
Work History
Customer Service Representative
1 Year 6 Months- Deliver prompt, professional, and personalized customer support to members and providers through high-volume inbound telephone interactions.
- Investigated and resolved complex customer concerns, identifying needs and researching solutions to ensure complete issue resolution.
- Educate customers on vision insurance benefits, eligibility, authorizations, claims status, and available services to maximize their understanding of plan benefits.
- Advocated for customers by collaborating with internal departments to efficiently resolve escalated issues.
- Accurately document customer interactions, resolutions, and follow-up actions within company systems.
- Identified recurring customer concerns and communicated trends to leadership, supporting continuous process improvements.
- Consistently exceed quality, productivity, and customer satisfaction expectations while maintaining compliance with HIPAA standards.
- Adapt quickly to policy, system, and workflow changes while maintaining exceptional service.
Patient Care Technician (Per Diem)
1 Year 7 Months- Delivered compassionate, patient-centered service by responding promptly to patient requests and collaborating with interdisciplinary healthcare teams to enhance patient satisfaction.
- Built trust with patients through clear communication, addressing concerns, and ensuring a positive care experience that fostered patient engagement.
- Build trust with patients by communicating clearly, addressing concerns, and ensuring a positive care experience.
- Maintain accurate documentation while following HIPAA, infection prevention, and hospital safety standards.
- Demonstrated strong multitasking and critical-thinking skills in fast-paced healthcare environment, effectively managing multiple patient needs.
Camp Counselor
3 Years 6 Months- Delivered customer service to children, parents, and community members, ensuring a safe and welcoming environment.
- Assisted with program planning and collaborated with team members to improve participant experiences.
- Built positive relationships through effective communication, patience, and conflict resolution.
- Collaborated with team members on program planning to enhance participant experiences.
Education
Associate of Science
Skills
Customer Service Excellence
Customer Issue Resolution
Telephonic Assistance
Chat & Email Customer Support
Customer Advocacy
Benefits Education
HIPAA Compliance & Confidentiality
Customer Interaction Logging
Multitasking in High-Volume Environments
Time Management
Team Collaboration
Active Listening
Conflict de-escalation
Problem solving
Microsoft Office Suite
Member & Provider Relations
Certification
Basic Life Support (BLS) – American Heart Association
Timeline
Customer Service Representative
ICare Health Solutions
02.2025 - CurrentRead More
Patient Care Technician (Per Diem)
HCA Florida
01.2025 - CurrentRead More
Camp Counselor
Miami-Dade County Parks & Recreation
06.2021 - 12.2024Read More
Broward College
Associate of Science
Read More