Ariannah Bessa
Summary
Organized and detail-oriented individual seeking a customer service position where personal skills and qualifications will be best utilized. Focused and reliable consistency bringing high enthusiasm and extensive knowledge of excellent customer service and conflict resolution skills. Dedicated to accuracy and committed to productivity.
Overview
7
7
years of professional experience
Work History
Server
Le Petit Cafe
08.2024 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Server
Black Angus Steakhouse
05.2024 - 10.2024
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Receptionist
IpowerUp
04.2019 - 04.2024
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled office meetings and client appointments for staff teams.
Event Server
Gold Star Staffing
12.2018 - 03.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Answered guest questions about event plans and food service choices.
- Monitored dietary restrictions and served guests with special needs.
Server
Red Robin
01.2018 - 11.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Conejo Valley High School
Newbury Park, CA06-2014
Skills
- Customer service 10 years
- Liquor, wine, and food service
- Suggestive selling
- Multitasking and organization
- Deliver exceptional and friendly service
- Adaptability and flexibility
- Inquire about guest satisfaction, anticipate additional needs
- Ability to work in fast paced environments
- Quick learner
- Safe Food Handling
- Excellent communication skills
Timeline
Server
Le Petit Cafe
08.2024 - Current
Server
Black Angus Steakhouse
05.2024 - 10.2024
Receptionist
IpowerUp
04.2019 - 04.2024
Event Server
Gold Star Staffing
12.2018 - 03.2019
Server
Red Robin
01.2018 - 11.2018
High School Diploma -
Conejo Valley High School
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