Arianne Schelling
Kihei,HI
Summary
Spa and wellness executive with 15+ years in luxury hospitality, excelling in guest experience enhancement and team performance optimization. Proven track record in managing high-volume spa operations, medical wellness, and aesthetic technology. Expertise in treatment development, staff training, and marketing strategies, with oversight of multi-million-dollar properties. Leadership style emphasizes accountability, service excellence, and operational discipline.
Overview
15
15
years of professional experience
Work History
Office Manager
Awazul Wellness
Kihei, HI
02.2024 - Current
- Oversaw daily operations at high-end medical wellness center specializing in weight loss and rejuvenation services.
- Served as primary client contact, managing bookings, communications, and service coordination.
- Planned and executed two large-scale anniversary events to enhance brand visibility.
- Upgraded center’s aesthetic to align with luxury service standards.
- Coordinated staff training for new equipment and service launches.
- Conducted wellness discussions with clients, including detailed body composition analysis.
- Maintained and reconciled inventory to ensure optimal stock management.
- Supported implementation of new treatment modalities to enrich clinic offerings.
Talent Acquisition Specialist
Four Seasons Resort Orlando at Disney World Resort
Orlando, FL
01.2023 - 12.2023
- Successfully placed 218 new colleagues in six months, enhancing workforce capabilities.
- Oversaw interview and selection processes, including job descriptions and benefits discussions.
- Collaborated with onsite People and Culture team to screen and assess candidates effectively.
- Represented organization by communicating culture, opportunities, and career paths to prospective candidates.
Assistant Spa Director
Four Seasons Resort Orlando at Disney World Resort
Orlando, FL
11.2016 - 12.2022
- Managed daily operations for $5.2M spa, delivering 22K treatments annually across 18 treatment rooms, salon, and fitness center.
- Achieved 30% profitability through effective management of operational expenses.
- Increased retail revenue from 9.6% to 13.2%, exceeding 2019 budget by 28%.
- Earned highest Spa Medallia Scores in Americas from 2018 to 2022.
- Scheduled and managed labor for 70-person team, consistently meeting requirements and standards.
- Oversaw integrations of systems including Book4Time, Canary, Freedom Pay, Golden Key, and Microsoft 365.
- Mentored and developed Spa Supervisors, Spa MIT, and Spa Assistant Director.
- Executed training programs and launched 12 new spa treatments with seven new brands.
Assistant Spa Director
Four Seasons Resort and Residence Jackson Hole
Teton Village, WY
05.2015 - 08.2016
- Managed $2.2M revenue-generating spa with 40+ employees, overseeing operations of 16 treatment rooms, salon, fitness center, and outdoor amenities.
- Executed transition from SpaSoft to Book4Time, integrating services and facilitating user training.
- Collaborated with Book4Time for continuous system optimization based on feedback.
- Increased retail sales by 18% from 2015 to 2016 through strategic buying and redesigning retail space.
- Achieved recognition as a 5 Star 5 Diamond Resort and 5 Diamond 4 Star Spa in Teton Village, WY.
- Assumed full management responsibilities during absence of Spa Director, ensuring operational continuity.
- Introduced innovative brands to enhance customer offerings and boost sales performance.
- Maintained high standards of service quality in a competitive luxury market.
In Room Dining/Pool Bar and Grill Assistant Manager
Four Seasons Hotel Baltimore
Baltimore, MD
09.2011 - 12.2012
- Executed opening of two departments, overseeing hiring processes and training programs.
- Organized department setup from inception, including purchasing essential supplies and creating policies.
- Developed creative summer cocktails for pool guests and designed seasonal bar menu layout.
- Managed In Room Dining and Pool Bar and Grill operations, a 190-seat outlet reporting to Hotel Manager.
- Oversaw micros management for five Food and Beverage outlets as Property Micros Expert.
- Contributed to success of 4-Star, 4-Diamond resort in Baltimore, MD.
In Room Dining Assistant Manager
Four Seasons Resort and Residence Jackson Hole
Teton Village, WY
06.2010 - 09.2011
- Elevated In Room Dining Employee Opinion Score from 3.8 to 4.1 through staff engagement initiatives.
- Delivered management support across multiple outlets during staffing shortages for up to three months.
- Cultivated open communication channels to effectively address staff needs.
Education
Nutrition & Dietary Planning Certificate -
National Gym Association
12.2020
Bachelor of Science - International Hospitality
Northern Arizona University
Flagstaff, AZ05.2008
International Hospitality - Study Abroad
International University of Business Management
Bad Honnef, Germany06.2006
Post-Crisis Hospitality Management Certificate -
Muma College of Business, University of South Florida
Skills
- Event planning and coordination
- Budget management and optimization
- System integration and project management
- Problem-solving and decision-making
- Team building and staff management
- Attention to detail and compliance monitoring
- Vendor engagement and relationship management
- Travel coordination and logistics planning
- Policy modification and procedure development
- Training, coaching, and staff development
- Inventory management and oversight
- Service coordination and customer support
- Workforce optimization and efficiency strategies
Additional Leadership Experience
Spa MIT and Supervisor
May ’13 - May ‘15
Four Seasons Resort and Residence Jackson Hole; Teton Village, WY
Spa Coordinator
December ‘12 - May ‘13Task Force Spa Manager
Four Seasons Hotel DC; Washington DC
August ’18 & January ‘19
Task Force In Room Dining Manager
Four Seasons Hotel Baltimore; Baltimore, MD
October ‘13 — November ‘13
Task Force Banquet Assistant Manager
Four Seasons Hotel Chicago; Chicago, IL
April ‘10 — June ‘10
MIT, Banquet Captain, Restaurant Assistant Manager
Four Seasons Resort and Residence Jackson Hole; Teton Village, WY
June ‘08 — April ‘10
Personal Information
Nationality: United States of America Citizen & Swiss National
Timeline
Office Manager
Awazul Wellness
02.2024 - Current
Talent Acquisition Specialist
Four Seasons Resort Orlando at Disney World Resort
01.2023 - 12.2023
Assistant Spa Director
Four Seasons Resort Orlando at Disney World Resort
11.2016 - 12.2022
Assistant Spa Director
Four Seasons Resort and Residence Jackson Hole
05.2015 - 08.2016
In Room Dining/Pool Bar and Grill Assistant Manager
Four Seasons Hotel Baltimore
09.2011 - 12.2012
In Room Dining Assistant Manager
Four Seasons Resort and Residence Jackson Hole
06.2010 - 09.2011
Nutrition & Dietary Planning Certificate -
National Gym Association
Bachelor of Science - International Hospitality
Northern Arizona University
International Hospitality - Study Abroad
International University of Business Management
Post-Crisis Hospitality Management Certificate -
Muma College of Business, University of South Florida