Arianny Maldonado
Reading,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Santander Bank
09.2022 - Current
- Answer general inquiry about account
- Claim Inquiries
- Submitting general claims & fraud claims on customers behalf
- Order checks
- Assist with transfers between accounts
- Online banking inquiries
- Assist with Credit card inquires & payments
- Assist with loan inquires & payments
- Enter dissatisfaction on behave of customer
Customer Service Representative
Penske Truck Leasing
12.2021 - 07.2022
- Assist drivers with break downs
- Send roadside providers to drivers
- Answer emails & phone calls
- Outbound and inbound calls
- Contact roadside providers to assist with breakdowns
- Make plan for driver if unable to repair truck roadside
- Assist with providing substitute unit
Customer Service Representative
Santander Bank
10.2019 - 11.2021
- Answer general inquiry about account
- Claim Inquiries
- Submitting general claims & fraud claims on customers behalf
- Order checks
- Assist with transfers between accounts
- Online banking inquiries
- Assist with Credit card inquires & payments
- Assist with loan inquires & payments
- Enter dissatisfaction on behave of customer
Customer Representative
Iron Mountain
07.2019 - 10.2019
- Place shredding service order on behalf of customer
- Inventory inquiries
- Assist with Invoice payment
- Invoice inquiries
- Account & Inventory Maintenance
- Run reports
- Assist customers through email request
Customer Service Associate
FirstEnergy
04.2019 - 07.2019
- Assist with power outage calls, submitting tickets
- Tree trimming inquiries
- Set up new applicants with electric service
- Assist with customers with moving service to another address or complete out
- Update accounts per customers request
- Take payments for service
Education
High School Diploma -
William Allen High School
2012
Skills
- High-Volume Call Environments
- Inputting Claims
- Process Transactions
- Spreadsheets
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist
Santander Bank
09.2022 - Current
Customer Service Representative
Penske Truck Leasing
12.2021 - 07.2022
Customer Service Representative
Santander Bank
10.2019 - 11.2021
Customer Representative
Iron Mountain
07.2019 - 10.2019
Customer Service Associate
FirstEnergy
04.2019 - 07.2019
High School Diploma -
William Allen High School