Arianny Mengo De La Cruz
Bronx,NY
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining delivery processes at Uber Eats. Skilled in time management and interpersonal communication, adept at balancing high-quality patient care with efficient service delivery. Demonstrates exceptional teamwork and collaboration, consistently achieving positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Uber Eats, Amazon Flex, Instacart
The Bronx, NY
12.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Shopped high quality groceries for customers and answer to their request for desired liking.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Work Study Student
Bronx Community College
The Bronx, NY
01.2019 - 01.2020
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with staff members to guarantee students received best possible customer service.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Engaged actively in professional development opportunities, continuously seeking to improve and grow in the work-study role.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Contributed to a positive campus culture by promoting events, services, and resources available to students through various marketing channels.
- Helped create and maintain spreadsheets to track financial records and other data.
- Acted as a liaison between students and faculty members, addressing concerns and facilitating solutions for any issues that arose.
Cashier Team Lead
Fresh Smoothie Cafe
The Bronx, NY
12.2018 - 01.2020
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Created unique juice blends and recipes.
- Maintained a clean and organized workspace, ensuring compliance with health codes and regulations.
- Collaborated with team members to streamline tasks for efficient service delivery during peak hours.
- Prepared salads, soups and sandwiches for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Home Health Aide
Independence Home Health
The Bronx, NY
01.2016 - 08.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Education
Associate of Applied Science - Nursing
Bronx Community College of The City University of New York
The Bronx, NY06.2024
High School Diploma -
Dewitt Clinton High School
Bronx, NY06.2015
Skills
- Positive Attitude
- Customer Service
- Quality Assurance
- Teamwork and Collaboration
- Time Management
- Punctual and Reliable
- Problem-Solving
- Time management skills
- Heavy Lifting
- Patient Care
- Personal Hygiene Assistance
- Light Housekeeping
- Documentation
- Care plan assessment
- Interpersonal Communication
Timeline
Delivery Driver
Uber Eats, Amazon Flex, Instacart
12.2023 - Current
Work Study Student
Bronx Community College
01.2019 - 01.2020
Cashier Team Lead
Fresh Smoothie Cafe
12.2018 - 01.2020
Home Health Aide
Independence Home Health
01.2016 - 08.2018
Associate of Applied Science - Nursing
Bronx Community College of The City University of New York
High School Diploma -
Dewitt Clinton High School