Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Arias L. Riley

Jacksonville,Florida

Summary

IT professional with proven expertise in systems support, troubleshooting, and process optimization. Experienced in maintaining enterprise IT infrastructure, resolving complex technical issues, and streamlining workflows to boost efficiency and user satisfaction. Skilled in network connectivity, application support, and implementing IT security practices across compliance-driven environments. Committed to continuous growth and leveraging emerging technologies to strengthen operations and drive organizational success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Senior Tier II Service Tech (Contractor for JEA)

BridgeNext Inc
Jacksonville, FL
08.2025 - Current
  • Initial setup, connectivity, computer imaging, profile creation,
    application installation, computer hardware/software upgrades.
  • Troubleshoot Citrix Receiver connectivity and application performance issues, ensuring user access to virtual resources without disruption.
  • Troubleshoot VPN issues with Secure Access Client.
  • Manage devices via SCCM.
  • Multitasked taking walkup users; and working tickets to meet Service
    Level Agreements.
  • Managed Active Directory accounts, including password resets, group
    policy updates, and user provisioning.
  • Assisted in configuring and maintaining VPN access, MFA, and security protocols to ensure safe remote access.
  • Partnered with SysAdmin, Networking, and IAM teams to resolve systemic infrastructure issues affecting endpoint performance.

Help Desk Associate (Contractor for JEA)

BridgeNext Inc
Jacksonville, FL
01.2025 - 07.2025
  • Utilized IT ticketing system to prioritize user requests based on severity
    and potential disruptions, ensuring timely resolution.
  • Assisted with WebEx and Microsoft Teams installation, configuring
    both hardware and software to support seamless virtual collaboration.
  • Worked with Appspace to manage and deploy digital signage
    solutions, ensuring proper content updates and system functionality.
  • Performed drive and file migrations, ensuring secure data transfers
    with minimal downtime.
  • Provided technical support to event staff and presenters, significantly
    reducing technical issues and delays during live events

IT Support Analyst (Contractor for COJ)

BridgeNext Inc
Jacksonville, FL
03.2024 - 12.2024
  • Delivered on-site IT support for City Council meetings, ensuring flawless operation of desktops, Surface Pro tablets, microphones, and A/V systems in a high-visibility, public environment.
  • Performed hardware replacements (system boards, LCD touch panels, and other components) across hundreds of endpoints.
  • Collaborated with city IT leadership to document system performance, proactively address failures, and maintain compliance standards.

Information Technology Intern

Emtec Inc
Jacksonville, FL
05.2023 - 02.2024
  • Configured and quality-checked new Windows 11 systems for deployment using Microsoft Intune and related software delivery.
  • Coordinated as part of a 20+ member team (technicians and interns) to successfully deploy over 56,000 laptops across the organization.
  • Utilized Microsoft Deployment Toolkit (MDT) to image laptops via IPV4, ensuring efficient, scalable deployment of operating systems.
  • Configured hardware, devices, and software to set up workstations for employees, ensuring all systems met company standards for security, performance, and user experience.

Education

Master of Science - Cybersecurity

Edward Waters University
Jacksonville, FL
07.2025

Bachelor of Arts - Communication Studies

University of North Florida
Jacksonville, FL
12.2023

Skills

  • Virtualization & Networking: Citrix,
    VPN, DNS, DHCP
  • Networking & Infrastructure:Network
    Troubleshooting
  • Cloud Computing: Microsoft Azure,
    Virtual Machines, Azure Active
    Directory (AAD), AWS Cloud Practitioner
  • Security & Administration: Access
    Management, Identity & Access
    Policies, Endpoint Protection
  • Server & Endpoint Management:
    Windows Server Administration,
    Active Directory (AD), Group Policy
  • IT Service & Monitoring: Nexthink, Citrix Director, Microsoft EndPoint Manager
  • Identity & Access Management:
    Multi-Factor Authentication (MFA)
  • IT Service Management (ITSM):
    ServiceNow, Incident & Problem
    Management, SLA Compliance

Affiliations

  • Sigma Beta Delta Honor Society
  • UNF Alumni Association
  • Kappa Alpha Psi Fraternity, Inc.

Certification

  • AWS Certified Cloud Practitioner, CLF-C02, 02/24
  • CJIS compliance, 10/23

Timeline

Senior Tier II Service Tech (Contractor for JEA)

BridgeNext Inc
08.2025 - Current

Help Desk Associate (Contractor for JEA)

BridgeNext Inc
01.2025 - 07.2025

IT Support Analyst (Contractor for COJ)

BridgeNext Inc
03.2024 - 12.2024

Information Technology Intern

Emtec Inc
05.2023 - 02.2024

Master of Science - Cybersecurity

Edward Waters University

Bachelor of Arts - Communication Studies

University of North Florida

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Arias L. Riley