Hi, I’m
Myah Harris
Jacksonville,FL
“Innovation is the ability to see change as an opportunity – not a threat.”
— Steve Jobs
Summary
Results-driven IT professional with expertise in system administration, troubleshooting, and technology-driven process enhancement. Adept at managing IT infrastructure, resolving technical issues, and optimizing workflows to improve efficiency and customer satisfaction. Skilled in network management, software support, and IT security best practices. Passionate about learning emerging technologies and leveraging them to drive business growth. A detail-oriented and ethical team player, committed to delivering high-quality solutions and fostering strong client relationships.
Overview
2
years of professional experience
Work History
Bridgenext Inc
Tier II Technician (Contractor for JEA)
04.2024 - Current
Job overview
- Provide technical support to JEA, the largest utility company in FL; using a ticketing system, tasked with identifying computer or software problems, diagnose and resolve issues while adhering to SLAs
- Initial setup, connectivity, computer imaging, profile creation, application installation, computer hardware/software upgrades
- Troubleshot Citrix Receiver connectivity and application performance issues, ensuring user access to virtual resources without disruption
- Working with Citrix Director
- Troubleshoot VPN issues with Secure Access Client
- Managed devices via SCCM
- Multitasked taking walkup users' and working tickets to meet Service Level Agreements
Fidelity Investments
Senior End User Support Analyst
01.2024 - 04.2024
Job overview
- Managed Active Directory accounts, including password resets, group policy updates, and user provisioning
- Assisted in configuring and maintaining VPN access, MFA, and security protocols to ensure safe remote access
- Assisted with Windows Autopilot deployment, streamlining device provisioning and user onboarding
- Assisted in network troubleshooting and diagnostics using CMD commands (e.g., ipconfig, ping, netstat, nslookup) to identify and resolve connectivity issues
- Managed and deployed Microsoft Intune for device management, enforcing MDM and compliance policies across endpoints
Fanatics, Inc
IT Support Analyst
10.2023 - 01.2024
Job overview
- Utilized basic CMD programming to automate system tasks, troubleshoot issues, and streamline administrative processes
- Configured and maintained VPN access, MFA security measures, and remote desktop solutions
- Logged and tracked IT incidents using ServiceNow/Jira, ensuring timely resolution and documentation
- Performed basic network troubleshooting, diagnosing connectivity issues related to TCP/IP, DNS, and DHCP
JEA
Information Technology Intern
05.2023 - 08.2023
Job overview
- Utilized IT ticketing system to prioritize user requests based on severity and potential disruptions, ensuring timely resolution
- Assisted with WebEx and Microsoft Teams installation, configuring both hardware and software to support seamless virtual collaboration
- Worked with Appspace to manage and deploy digital signage solutions, ensuring proper content updates and system functionality
- Performed drive and file migrations, ensuring secure data transfers with minimal downtime
- Provided technical support to event staff and presenters, significantly reducing technical issues and delays during live events
Emtec Inc
IT Associate
11.2022 - 05.2023
Job overview
- Configured and quality-checked new Windows 11 systems for deployment using Microsoft Intune and related software delivery solutions
- Coordinated as part of a 20+ member team (technicians and interns) to successfully deploy over 56,000 laptops across the organization
- Utilized Microsoft Deployment Toolkit (MDT) to image laptops via IPV4, ensuring efficient, scalable deployment of operating systems
- Configured hardware, devices, and software to set up workstations for employees, ensuring all systems met company standards for security, performance, and user experience
Education
The University of West FloridaPensacola, FL
Master of Science from Cyber Security
06-2026
Florida State College At Jacksonville Jacksonville, FL
Bachelor of Science from Computer Networking Systems
05-2024
Skills
- Virtualization & Networking: Citrix, VPN, DNS, DHCP
- Networking & Infrastructure: Switch Patch Cabling, Network Troubleshooting, VLAN Configuration
- Cloud Computing: Microsoft Azure, Virtual Machines, Azure Active Directory (AAD)
- Security & Administration: Access Management, Identity & Access Policies, Endpoint Protection
- Server & Endpoint Management: Windows Server Administration, Active Directory (AD), Group Policy
- Cloud & Endpoint Management: Microsoft Intune, Autopilot, MDM, MEM, SOTI
- IT Service & Monitoring: Nexthink, Ivanti, Wireshark
- Identity & Access Management: CyberArk, OKTA, Multi-Factor Authentication (MFA)
- Collaboration & Communication: Slack, WebEx Administration, WebEx Control Hub
- IT Service Management (ITSM): ServiceNow, Incident & Problem Management, SLA Compliance
- Log & Event Management: Windows Event Viewer, Syslog
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tier II Technician (Contractor for JEA)
Bridgenext Inc
04.2024 - Current
Senior End User Support Analyst
Fidelity Investments
01.2024 - 04.2024
IT Support Analyst
Fanatics, Inc
10.2023 - 01.2024
Information Technology Intern
JEA
05.2023 - 08.2023
IT Associate
Emtec Inc
11.2022 - 05.2023
The University of West Florida
Master of Science from Cyber Security
Florida State College At Jacksonville
Bachelor of Science from Computer Networking Systems
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