Aric Earl Spruill
Raleigh,NC
Summary
Application support specialist supporting dealership users through system configuration, issue resolution, and post-deployment stabilization. Partners with leadership and end users to align workflows, troubleshoot application issues, and guide cases through resolution while improving reporting with SQL and supporting Salesforce-based ticket management.
Overview
2
2
years of professional experience
Work History
Live Operations Specialist
DoorDash
Manhattan, New York
06.2026 - Current
- - Resolved daily issues for Dasher and merchant operations, ensuring smooth processes through consistent follow-up.
- - Reviewed delivery exceptions using internal systems and support tickets.
- - Facilitated communication between operations support and partner teams to enhance collaboration and efficiency.
- - Used software and tools to simplify processes and improve performance like Salesforce and Zendesk.
- Employed diverse software and tools to streamline processes and optimize performance.
- Troubleshot complex problems and implemented effective solutions, leveraging advanced technical skills and expertise.
Application Specialist
CDK Global
Austin, TX
01.2025 - 02.2026
- Acted as the primary point of contact for dealership users during system configuration, issue resolution, and post-deployment stabilization phases.
- Partnered with dealership leadership and end-users to understand operational workflows and recommend system configuration improvements.
- Provided application support and troubleshooting for Vehlo solutions, assisting dealership users with system configuration, workflow alignment, and issue resolution across service and operational modules.
- Managed client inquiries across phone, web chat, email, and online ticketing system, ensuring timely and effective communication.
- Documented case logs, tracked resolution timelines, followed up on outstanding issues, and escalated complex problems as needed.
- Assessed issues and established a course of action to guide the client/associate to the timely resolution of the inquiry.
- Troubleshot software application issues, identifying root causes and recommending corrective actions to restore functionality promptly.
- Directed and guided clients through the resolution of technical issues by navigating through Salesforce.
- Submitted requests for product changes and other custom programming updates.
- Practically applied knowledge of the CDK case resolution process, policies, and escalation methodology.
- Provided customer service and remote support services, and applied problem solving skills.
- Tracked project progress using agile methodology tools such as JIRA or Trello.
- Utilized bug tracking systems like JIRA to log, track and manage defect resolution.
Application Support Specialist
DoorDash / Russell Tobin & Associates
Manhattan, NY
06.2024 - 11.2024
- Possessed specialist knowledge of operating systems, devices, applications, and software.
- Delivered technical support to internal teams and external clients, ensuring timely issue resolution and enhancing user satisfaction.
- Oversaw ticketed query system, customized NetSuite, and maintained comprehensive database of queries and resolutions to streamline support processes.
- Travelled extensively to client sites to support implementation, system updates, and issue resolution initiatives.
- Enhanced SQL queries for improved system performance and accurate reporting, contributing to operational efficiency.
- Provided on-site technical assistance during installation and activation of POS and payment processing systems.
- Diagnosed technical issues through systematic troubleshooting procedures.
- Optimized queries for speed and efficiency.
- Worked on E-commerce applications such as POS, user accounts, and payment gateway integration processors.
- Built POS systems to ship to merchants.
Education
Bachelor of Computer Science -
ITT Technical Institution
Raleigh, NC12-2014
Skills
- Dealership Management Systems (DMS): CDK DMS, Vehlo
- CRM / Case Management Platforms: Salesforce
- Salesforce administration
- Application support training
- Incident resolution
- Workflow analysis
- POS payment systems
- ERP Systems: NetSuite ERP
- Databases & Query Languages: Microsoft SQL Server, Oracle, SQL
- Jira tracking
- Zendesk ticketing
- Team Collaboration Tools
- Dealership Operations Support
Affiliations
- live music
- Cultural Experiences
- Plays
Timeline
Live Operations Specialist
DoorDash
06.2026 - Current
Application Specialist
CDK Global
01.2025 - 02.2026
Application Support Specialist
DoorDash / Russell Tobin & Associates
06.2024 - 11.2024
Bachelor of Computer Science -
ITT Technical Institution