Gary Wolf

• Oversaw service and parts departments with a staff of 35.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Coordinated with other departments to ensure that customers receive timely repairs on their vehicles.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Resolved customer complaints quickly and efficiently while maintaining positive relationships.
• Implemented employee incentive programs designed to motivate staff members towards achieving higher levels of productivity.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Company Overview: Ritchey Automotive consists of four brands. Audi, VW, Land Rover, and Jaguar.

NOTE: I left to give my son, who was working under me at the time, an opportunity for advancement. Who is now the Service Manager there. And to get back into fixed ops.

• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Monitored shop productivity reports to determine if goals were being met or exceeded.
• Delegated work to staff, setting priorities and goals.
• Assisted in resolving warranty claims between customers and manufacturers.

NOTE: I accepted the challenge of cleaning up this location as Parts Director, and within four months, I was asked to oversee both Parts and Service. Within three months, the dealership broke the record for the highest gross profit it has ever accomplished in fixed operations.

I left due to the company selling the Volvo brand, and a bigger opportunity at a four-brand dealership.

• Developed and implemented parts department policies and procedures to improve efficiency.
• Organized and maintained the parts warehouse for easy access and efficient workflow.
• Coordinated parts logistics, ensuring timely delivery to customers and service departments.
• Conducted regular inventory audits to maintain accuracy and accountability.
• Managed customer inquiries and complaints regarding parts availability and pricing.
• Established pricing strategies to remain competitive while ensuring profitability.
• Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
• Negotiated contracts with vendors to secure favorable terms and pricing.

NOTE: I took a department averaging $180k GP a month, broke the record of $221k GP within a year, and left the company with it averaging $280k GP per month.

• Coordinated parts logistics, ensuring timely delivery to customers and service departments.
• Developed and implemented parts department policies and procedures to improve efficiency.
• Performed scheduled inventory audits per to verify accuracy and product availability.
• Received, examined and reshelved returned parts.
• Trained new staff members on proper parts handling techniques.
• Assisted in developing a system for tracking special orders.

• Participated in daily operations within the automotive parts department.
• Delivered exceptional customer service in providing parts and accessories.
• Negotiated and closed deals with minimal oversight.
• Verified stock to ensure accuracy of inventory records.
• Responded promptly to customer inquiries via telephone, email, or chat applications.
• Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
• Processed customer orders for automotive parts, supplies and tools.

NOTE: I was promoted to General Manager of the largest volume, square footage, inventory-based, customer-based store in the state of Mississippi within a year of being with the company.

NOTE: I was nominated for Regional Store Manager of the Year after taking two different stores to number one in the region in the upsell program called WITTDJR. I got second place.

• Managed approximately 40 employees
• Recruited, trained and empowered employees to achieve key performance indicators.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

NOTE: Held the #1 NPS(Customer Satisfaction) score in the company for 12 consecutive months. Attained bonus level payout for the last three quarters with the company. Consistently top performing store in the market in solutions and revenue forecast.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

NOTE: Managed the flagship store (highest volume in district) daily operations through coaching and building effective teams of nearly 200 associates and generating revenue in excess of $22M/yr.

• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.