Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

David Loveday

Knoxville,TN

Summary

Experienced customer service representative and automotive technician with over 20 years in the automotive field. Extensive knowledge of vehicle testing, maintenance and repair has allowed for advancement from a service technician to a lead tech. That knowledge has been transformed into a management style that allows me to connect with my customers and employees. Hardworking and driven to succeed in business and life. Easily adaptable to any situation. Proven track record of customer satisfaction and sales growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Automotive Service and Parts Director

Viles Automotive Group
Knoxville, TN
11.2023 - Current
  • Increased customer satisfaction by implementing efficient service processes and streamlining communication between technicians and clients
  • Actively engaging in all areas of the dealership to improve the repair process/experience for our business and customers
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Implemented regular training programs for staff members, fostering professional development and keeping skills up-to-date in an ever-changing industry.
  • Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
  • Promoted business in sales and service departments

Service Manager

Firestone Complete Auto Care
Knoxville, TN
10.2022 - 11.2023
  • Greeted customers and improved satisfaction by properly relaying information between customer and technician
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Scheduled employees for work and training
  • Ordered vehicle parts and supplies for office and shop
  • Helped with vehicle diagnosis when needed
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.

Lead Technician/Supervisor

Meineke Car Care
Knoxville, TN
04.2022 - 10.2022
  • Ensured every repair in the shop was done correctly the first time
  • Implemented inventory management for enhanced efficiency in ordering and tracking parts
  • Performed vehicle deliveries after repair completion
  • Maintained shop cleanliness
  • Performed equipment maintenance and repair.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Documented problems and corrective actions to maintain records
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.

Automotive Technician

WEST CHEVROLET
Alcoa, TN
03.2004 - 04.2022
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases
  • Automotive diagnosis and repair including steering, 4WD, suspension, body electrical, and water leaks
  • Received multiple ASE Certifications
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Performed all required GM Certifications
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail

Education

High School Diploma Or GED -

University of Tennessee-Knoxville
01.1996

High School -

Fulton High School
05.1994

Skills

  • Automotive Diagnostics/Repair
  • Extensive Mechanical Knowledge/Experience including suspension, engine and electrical components
  • Vehicle Maintenance Experience
  • Tire Service/Alignment Experience
  • Electronic Dispatching and Inspections
  • Strong Leadership Skills/Management Experience
  • Dealership Experience (10 years)
  • Payment Handling and Processing
  • Positive, Optimistic Outlook
  • Monitor Profit and Loss for Continuous Improvement
  • Knowledge of Equipment Procedures/Repair
  • Vehicle Repair/Recommendation Pricing and Presentation
  • Work Ethic -on time, meet targets and deadlines, work to best of ability

Certification

  • EPA 609, 05/01/18, Present
  • GM Certified, 05/01/07, Present
  • ASE, 03/01/18, 12/01/22

Assessments

  • Customer focus & orientation, Proficient, 10/01/22, Responding to customer situations with sensitivity
  • Mechanical knowledge, Proficient, 03/01/22, Understanding and applying mechanical concepts and processes

Timeline

Automotive Service and Parts Director

Viles Automotive Group
11.2023 - Current

Service Manager

Firestone Complete Auto Care
10.2022 - 11.2023

Lead Technician/Supervisor

Meineke Car Care
04.2022 - 10.2022

Automotive Technician

WEST CHEVROLET
03.2004 - 04.2022

High School Diploma Or GED -

University of Tennessee-Knoxville

High School -

Fulton High School

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David Loveday