Arica Cranley
Sutherlin,OR
Summary
With a proven track record at Drillhead and Dr. Liann Drechsel, I excel in streamlining operations and enhancing patient care through expert organizational abilities and HIPAA compliance. My leadership significantly reduced wait times, while my mentorship improved team performance, showcasing my blend of hard and soft skills in dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Drillhead
09.2021 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Lead Dental Assistant
Dr. Liann Drechsel
10.2011 - 09.2021
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Typed patient data into computer system using Eaglesoft while following privacy laws and maintaining high-level accuracy.
- Monitored patient comfort and safety during dental procedures.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Designed dental report card to explain patient dental health status and treatment plans.
Education
Certificate - Medical Billing And Coding Specialist
Auburn University
Online 08.2024
Certificate - EFDA Dental Assistant
Umpqua Community College
Roseburg, OR06.2011
Skills
- ICD-10 Proficiency
- CPT coding knowledge
- HIPAA Compliance
- Medical terminology expertise
- Medical Coding Guidelines
- Medical Coding Certification
- Patient confidentiality
- Continuing education
- Anatomy and physiology
- Medical Billing
- Records Management
- Appointment Scheduling
Certification
Certified Professional Coder (CPC-A)
Timeline
Office Manager
Drillhead
09.2021 - Current
Lead Dental Assistant
Dr. Liann Drechsel
10.2011 - 09.2021
Certificate - Medical Billing And Coding Specialist
Auburn University
Certificate - EFDA Dental Assistant
Umpqua Community College