Arica Vaught
Parker’s Lake,KY
Summary
Dynamic customer service professional with extensive experience at Dollar General Store, excelling in cash handling accuracy and team development. Proven track record of enhancing customer satisfaction and loyalty through effective complaint resolution and relationship building. Skilled in inventory monitoring and training, consistently meeting sales quotas while fostering a positive work environment.
Overview
20
20
years of professional experience
Work History
Keyholder
Dollar General Store
Parker’s Lake
02.2026 - Current
- Assisted in managing store inventory and stock levels to ensure product availability.
- Operated cash register, processed transactions, and handled customer inquiries efficiently.
- Maintained cleanliness and organization of sales floor to enhance shopping experience.
- Supported team members by training new hires on store policies and procedures.
- Monitored security protocols to prevent loss and ensure safety within the store environment.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Lead CSR
Cash Express, LLC
Whitley City, KY
02.2018 - 07.2022
- Supervised customer service operations, ensuring adherence to company policies and standards.
- Resolved escalated customer issues, improving satisfaction and retention rates.
- Implemented process improvements that enhanced workflow efficiency within the team.
- Maintained detailed records of customer interactions, documenting concerns and resolutions accurately.
- Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Server
Cumberland Falls State Resort Park
Corbin, KY
08.2006 - 12.2014
- Provided exceptional customer service in high-volume dining environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Trained new staff on restaurant procedures and best practices for service excellence.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless services
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
McCreary Central High
Stearns, KY05.2005
References
Wanda Ridener
Cole swain
Angel Ridener
Timeline
Keyholder
Dollar General Store
02.2026 - Current
Lead CSR
Cash Express, LLC
02.2018 - 07.2022
Server
Cumberland Falls State Resort Park
08.2006 - 12.2014
High School Diploma -
McCreary Central High