Summary
Overview
Work History
Education
Skills
Timeline
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Aric C. Blevins

Dripping Springs,TX

Summary

Accomplished Operations Manager with a strong background in hospitality, team leadership, and customer service excellence. Experienced in P&L management, process optimization, and the execution of high-revenue events. Demonstrated expertise in optimizing efficiency, elevating guest satisfaction, and fostering customer loyalty through strategic use of technology and data insights to enhance operations and propel business growth.

Overview

5
5
years of professional experience

Work History

Operations Manager

Sage Hill Inn & Spa
Kyle, Texas
01.2021 - Current
  • Execute and support daily operations of a top-rated luxury inn by monitoring P&L, coordinating staffing, processing payroll, managing schedules, and maintaining inventory control.
  • Supervise and mentor team members, fostering a culture of accountability, performance, and customer excellence.
  • Manage online reputation through vigilance in monitoring and responding to guest feedback on review platforms, enhancing customer relationships and brand image.
  • Compile and analyze daily operational reports to identify trends, support executive decision-making, and propose data-driven corrective actions.
  • Implement standard operating procedures (SOPs) to enhance efficiency, customer satisfaction, and service consistency.
  • Direct large-scale retreats, weddings, and conferences, ensuring seamless execution, and exceptional guest experiences.

Guest Service Manager

Sage Hill Inn & Spa
Kyle, Texas
08.2020 - 01.2021
  • Built strong guest relationships that increased loyalty, repeat bookings, and overall revenue growth.
  • Accurately maintained financial records, including occupancy reports, and revenue tracking, to support management decisions.
  • Utilized client management software to streamline reservations and guest communication.
  • Resolved guest concerns quickly and effectively, achieving consistently high satisfaction ratings.

Education

Bachelor of Arts - English Language And Literature

Texas State University
San Marcos, TX
08-2020

Skills

  • Performance coaching
  • Customer experience management
  • SOP development
  • Conflict management & client satisfaction
  • Event management
  • PMS and CRM integration

Timeline

Operations Manager

Sage Hill Inn & Spa
01.2021 - Current

Guest Service Manager

Sage Hill Inn & Spa
08.2020 - 01.2021

Bachelor of Arts - English Language And Literature

Texas State University

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