Aricka Latimore

• Used company software and databases to maintain records of services performed and patient
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
• Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
• Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
• Connected patients with appropriate community resources, enhancing their overall well-being and support network.
• Enhanced patient care by efficiently coordinating services and resources for optimal support.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.

• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Collected co-payments or full payments from customers.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
• Counted and labeled prescriptions with correct item and quantity.
• Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
• Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.

Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.

• Assisted pharmacist by filling prescriptions for300 customers daily and responding to patient questions regarding prescription and medication-specific issues.
• Counted and labeled prescriptions with correct item and quantity.
• Coordinated verification and filling of more than 300 daily prescriptions in high-volume pharmacy environment.
• Reviewed and verified customer information and insurance provider information.