Ashley Cain
Amerihealth Caritas of Louisiana
Baton Rouge,LA
19
years of professional experience
Dynamic Care Connector at Amerihealth Caritas of Louisiana, adept at enhancing patient access to healthcare services through effective communication and referral coordination. Leveraged medical terminology and confidentiality adherence to streamline processes, resulting in improved patient satisfaction and timely care. Proven ability to educate patients and resolve authorization issues efficiently.
Work History
Care Connector
4 Years- Supported communication between healthcare providers and patients to improve access to services.
- Helped build care plans based on individual patient needs and encouraged treatment participation.
- Shared resource information with patients to improve understanding of available health programs.
- Assisted with appointment scheduling and follow-up visits to support timely access to care.
- Educated patients on self-management techniques to promote independence and better health outcomes.
- Helped schedule appointments and manage patient referrals for prompt access to care.
- Improved patient satisfaction through compassionate, informed support across care visits.
- Answered phone calls, shared office information, addressed questions, and routed calls to staff.
- Prepared and processed patient referrals and transfer requests.
- Completed patient intake paperwork, case histories, insurance details, and required forms.
- Coordinated referrals through insurance and medical specialists and recorded details in patient charts.
- Double-checked patient histories and current information while scheduling follow-up and other appointments.
- Supported patients in navigating healthcare systems and addressed concerns as needed.
- Improved patient care by coordinating services and resources for strong support.
Referral and Authorization Representative
7 Years 4 Months- Reviewed and processed patient authorization requests accurately.
- Used electronic health record systems to update patient information correctly.
- Worked with healthcare providers to confirm authorization needs and speed up approvals.
- Kept current on insurance policies and compliance rules.
- Helped patients understand insurance benefits and authorization steps.
- Followed up on pending authorizations quickly to reduce delays in needed medical care.
- Resolved authorization issues by communicating with insurance representatives.
- Worked with clients to outline and apply terms for approved credit requests.
Laboratory Phlebotomist
18 Years 8 Months- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Prepared specimens for laboratory testing, adhering to established protocols and quality control measures.
- Maintained accurate patient records in electronic health systems, enhancing data integrity and accessibility.
- Assisted in training new staff on phlebotomy procedures and best practices, fostering a collaborative environment.
Education
High School Diploma
- Medical Billing And Coding
National - National Certified Medical Assistant
Skills
Confidentiality adherence
Medical terminology
Data entry proficiency
Verbal and written communication
Phone and email etiquette
Data entry
Insurance verification
Intake assessment
Referral coordination
Teamwork and collaboration
Team leadership
Timeline
Care Connector
Amerihealth Caritas of Louisiana
09.2022 - CurrentRead More
Referral and Authorization Representative
LSU North Baton Rouge Clinic
05.2015 - 09.2022Read More
Laboratory Phlebotomist
Baton Rouge General Hospital
01.2008 - 2011Read More
Istrouma Senior High
High School Diploma
Read More
Baton Rouge Community College
from Medical Billing And Coding
Read More
Camelot Career College
National from National Certified Medical Assistant
Read More