ARICKA VERDUGO

Phoenix,AZ

Summary

Detail-oriented professional with extensive experience in administrative support and patient care coordination. Proven success in managing confidential information, ensuring regulatory compliance, and enhancing service delivery through effective communication and documentation practices.

Overview

Certification

years of professional experience

Work History

CNA / Mental Health Technician

Via Linda Behavioral Hospital

Scottsdale, AZ

12.2024 - Current

Recorded observations, incidents, safety concerns, and patient status changes to maintain comprehensive patient care.
Collaborated with multidisciplinary teams to enhance patient care delivery in a fast-paced environment.
Facilitated admissions, discharges, and transfers by accurately relaying critical information to enhance continuity of care.
Updated electronic records and ensured confidentiality of documentation to comply with regulatory standards.
Followed organizational policies, procedures, confidentiality standards, and documentation requirements.

Patient Care Coordinator

Affiliated Urologists

Phoenix, AZ

05.2019 - 11.2023

Coordinated scheduling, addressed patient inquiries, processed referrals, managed prior authorizations, and organized follow-up visits.
Handled high-volume phone traffic, delivering professional communication with patients, providers, and staff.
Maintained accuracy of electronic and paper records, ensuring confidentiality of personal details.
Assisted with forms, information checks, and daily office tasks while following HIPAA rules.
Completed data entry, filing, scanning, faxing, and document handling.

Education

Healthcare Program

Accord Healthcare Institute

Phoenix, AZ

01-2014

Skills

Information confidentiality
Document management
Data processing
Policy compliance

Administrative support
Customer relations
Time management

Personal Information

Driving License: Valid Driver's License