Arieall Jones
Indianapolis,IN
Summary
Dedicated Customer Service and Patient Care professional with experience in both healthcare and call center environments. Skilled in handling customer concerns, supporting patients with dignity and compassion, and ensuring efficient operations. Adept at problem-solving, building relationships, and delivering high-quality service in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospice Aide
Corsocare
Indianapolis, IN
08.2025 - Current
- Provided compassionate personal care, including bathing, grooming, and feeding patients in home settings.
- Assisted patients with mobility and daily activities to enhance comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented patient progress and care activities accurately in electronic health records.
CNA
Millers Merry Manor
Indianapolis, IN
06.2023 - 11.2024
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Implemented infection control protocols, maintaining a safe environment.
- Documented patient care accurately in electronic health records systems.
Customer Service Representative
Maverick Finance
Indianapolis, IN
08.2022 - 2023
- Delivered excellent service by handling inquiries, resolving complaints, and promoting solutions that fit customer needs.
- Consistently exceeded performance metrics, earning recognition as a top performer.
- Trained and mentored new hires to ensure consistent service quality.
- Maintained accurate customer records and assisted in developing service improvements.
Patient Care Technician
Kindred Hospice
Indianapolis, IN
10.2020 - 05.2022
- Supported patient care needs including hygiene, mobility assistance, and wound care.
- Maintained infection control standards to promote patient safety.
- Collaborated with interdisciplinary teams to provide individualized care plans.
- Helped train new staff to ensure continuity in patient care.
Home Health Aide
Magnolia Springs Assisted Living
Indianapolis, IN
08.2020 - 12.2020
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Developed personalized care plans in collaboration with healthcare professionals.
- Trained new aides on best practices for patient care and safety protocols.
Education
High School Diploma - undefined
Christel House
Skills
- Customer Service & Client Relations
- Complaint Resolution & Problem Solving
- Call Center / Technical Support
- Patient Care & Infection Control
- Scheduling & Data Entry (CRM, Excel, Outlook)
- Team Collaboration & Training
- Vital signs monitoring
- Heavy lifting
- Compassionate care
Certification
CNA Certification — 2023-06
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Hospice Aide
Corsocare
08.2025 - Current
CNA
Millers Merry Manor
06.2023 - 11.2024
Customer Service Representative
Maverick Finance
08.2022 - 2023
Patient Care Technician
Kindred Hospice
10.2020 - 05.2022
Home Health Aide
Magnolia Springs Assisted Living
08.2020 - 12.2020
High School Diploma - undefined
Christel House