Ariel Anderson
Callahan
Summary
Detail-oriented Senior Hard Surface Analyst with extensive experience in documentation and reporting. Successfully improved QA processes through strategic planning, fostering team collaboration, and enhancing customer relations.
Overview
9
9
years of professional experience
Work History
Senior Hard Surface Analyst
Itel
Jacksonville, FL
05.2017 - Current
- Measures, evaluates, and analyzes all sample specifications
- Improved overall efficiency of the QA department through strategic planning and resource allocation.
- Operates and utilizes lab equipment/tools as required, following current lab procedures
- Documents internal notes and report comments in Itel software
- Communicates with manufacturers and distributors as required by specific products
- Generates a customer report containing findings of the analysis
- Files and stores samples according to set procedures
- Assists other departments as needed or directed
Education
Information Technology Management - Information Technology
Florida State College of Jacksonville
Jacksonville, FL04-2028
Associate of Science - Information Technology
Florida State College of Jacksonville
Jacksonville, FL04-2024
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Team collaboration and leadership
- Attention to detail
- Documentation and reporting
- Critical thinking
- Decision-making
- Workflow Analysis
- Strategic planning
- Customer relations
Internship
Supported day-to-day IT operations by troubleshooting hardware and software issues, assisting with system maintenance, and providing technical support to staff. Also, I delivered technical support to end users by resolving help desk tickets, setting up workstations, and ensuring the smooth operation of computer systems and peripherals.
Timeline
Senior Hard Surface Analyst
Itel
05.2017 - Current
Information Technology Management - Information Technology
Florida State College of Jacksonville
Associate of Science - Information Technology
Florida State College of Jacksonville