ARIEL AREVALO
Bronx
Summary
Results-driven sales and operations leader with 5+ years of progressive experience in team leadership, customer engagement, and multi-site management. Proven track record of exceeding sales goals, optimizing team performance, and driving customer satisfaction across retail and storage sectors. Adept at coaching teams, streamlining operations, and executing strategies that enhance efficiency and revenue. Bilingual in English and Spanish with a passion for team empowerment and growth.
Overview
5
5
years of professional experience
Work History
District Team Lead
Extra Space Storage
10.2021 - 12.2024
- Streamlined day-to-day operations for more than 15 locations, reinforcing strategic company goals.
- Mentored and developed 50+ team members, increasing productivity and customer satisfaction.
- Led weekly performance meetings to improve KPIs including sales conversions and occupancy.
- Resolved escalated customer concerns with empathy and professionalism, improving retention.
- Collaborated on district training programs, enhancing onboarding and policy comprehension.
Property Manager
Extra Space Storage
05.2021 - 09.2021
- Managed 2,000+ storage units, driving occupancy growth through targeted sales efforts.
- Cultivated vendor relationships to ensure timely maintenance and cost efficiency.
- Oversaw cash flow, collections, and deposits with 100% compliance.
- Reduced delinquency rates through proactive communication and auction management.
Assistant Store Manager
Extra Space Storage
02.2021 - 05.2021
- Promoted products including insurance and moving supplies, consistently meeting sales targets.
- Delivered top-tier customer service, enhancing brand loyalty and retention.
- Maintained site aesthetics and cleanliness, improving customer impressions and walk-in traffic.
Store Manager
JD Finish Line
11.2020 - 01.2021
- Guided operational processes at the store, attaining objectives in sales and customer experience.
- Trained and led staff to execute visual merchandising and operational standards.
- Conducted local market analysis to adapt inventory and boost revenue.
Specialty Sales Team Member
Target
08.2019 - 03.2020
- Delivered expert customer service in beauty and personal care, contributing to department growth.
- Promoted loyalty programs and store credit cards, consistently ranking among top performers.
- Mentored new hires, improving onboarding outcomes and team cohesion.
Education
High School -
Williamsburg High School of Arts and Technology
Brooklyn, NYSkills
- Sales Strategy & Goal Setting
- Team Leadership & Coaching
- Customer Relationship Management
- Multi-Site Operations
- Training & Staff Development
- Data-Driven Decision Making
- Conflict Resolution
- Bilingual: English & Spanish
Timeline
District Team Lead
Extra Space Storage
10.2021 - 12.2024
Property Manager
Extra Space Storage
05.2021 - 09.2021
Assistant Store Manager
Extra Space Storage
02.2021 - 05.2021
Store Manager
JD Finish Line
11.2020 - 01.2021
Specialty Sales Team Member
Target
08.2019 - 03.2020
High School -
Williamsburg High School of Arts and Technology
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