ARIEL BATEY
LaVergne,TN
Summary
Customer-focused professional with experience in customer service, security operations, and client relations. Manages guest interactions and maintains detailed records to support efficient operations. Excels in communication, organization, and problem-solving. Seeking a management role to leverage interpersonal and administrative skills for enhancedsatisfaction.
Hardworking employee with multitasking, and time management abilities; devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Security Officer
Nissan Security
Smyrna, TN
01.2024 - Current
- Monitor and control access to facility entrances and exits to ensure the safety of employees and visitors.
- Controlled employee and visitor access through badge checks and entry screening.
- Conducted ID verification and visitor sign-ins, ensuring security while delivering professional, customer-focused service.
- Coordinated with management and law enforcement to effectively resolve security issues and enhance facility safety.
- Maintained accurate and confidential logs and incident reports to support safety and security protocols.
- Respond to inquiries and provide clear directions to staff, contractors, and guests.
Customer Service Representative & Trainer
Planet Fitness
LaVergne, TN
01.2022 - 01.2024
- Provided excellent customer service by resolving concerns quickly and maintaining a welcoming environment.
- Greeted and assisted members with account questions, billing inquiries, and facility access.
- Guided new members through gym orientations, equipment use, and fitness goals.
- Managed daily membership sales, data entry, and administrative tasks to ensure smooth operations.
- Trained new team members on company policies and safety standards, enhancing customer interaction skills.
- Supported members with basic equipment setup and proper machine use guidance.
- Maintained gym floor cleanliness and organized equipment throughout fitness center shifts.
- Reported maintenance issues, broken equipment, and supply shortages to management team.
Education
High School Diploma -
LaVergne High School
Skills
- Access control
- Surveillance Techniques
- Crisis Management
- Office Administration & Data Entry
- Front Desk Operations
- Office software
- Time Management
- Conflict resolution
- Customer communication
- Incident reporting
- Emergency response
- Security guard license
- Staff management
Timeline
Security Officer
Nissan Security
01.2024 - Current
Customer Service Representative & Trainer
Planet Fitness
01.2022 - 01.2024
High School Diploma -
LaVergne High School