Compassionate Healthcare Professional committed to supporting patient needs through empathetic care. Delivered optimal patient outcomes by effectively collaborating with medical staff and adapting to evolving healthcare environments. Ensured patient comfort and safety through strong communication and problem-solving skills.
Work History
CNA
2 Months
Home Instead | 06.2026 - Current
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
Supported residents' daily needs to enhance their comfort and well-being. in assisted living facility and delivered high-quality support to meet needs.
Reduced patient stress levels through effective communication and active listening skills.
CNA
6 Months
Cedarhurst Assisted Living And Memory Care | 12.2025 - 06.2026
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Ensured prompt response to call lights, addressing patient needs in a timely manner.
Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
3 Months
Eden Village | 09.2025 - 12.2025
Enhanced patient satisfaction by providing compassionate and attentive care.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Receptionist
3 Months
SIHF Healthcare | 06.2025 - 09.2025
Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
Facilitated effective communication between patients and healthcare providers to enhance service delivery.
Maintained accurate patient records using electronic health record (EHR) systems, ensuring data integrity.
Coordinated with medical staff to streamline office procedures and improve patient flow efficiency.
Call Center Sales Representative
8 Months
Spectrum | 10.2024 - 06.2025
Achieved monthly sales targets through effective communication and product knowledge.
Developed and maintained customer relationships to enhance retention and satisfaction.
Analyzed customer feedback to identify trends and implement service improvements.
Led training sessions for new hires, improving onboarding efficiency and team performance.
CNA
4 Months
Lutheran Senior Services, Inc. | 06.2024 - 10.2024
Assisted patients with daily living activities, promoting independence and dignity.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Trained new staff on best practices in patient care and safety protocols.
CNA
6 Months
Jerseyville Manor | 11.2023 - 05.2024
Monitored vital signs and reported changes to nursing staff for timely interventions.
Assisted with personal hygiene and mobility, promoting independence among residents.
Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
Collaborated with multidisciplinary teams to develop and implement individualized care plans.
Maintained accurate documentation of patient progress and care provided in electronic health records.
Implemented infection control procedures, enhancing overall safety within the facility.
Advocated for resident needs, fostering a supportive environment that encourages open communication.
Group Home Supervisor
10 Months
HSHSL | 03.2023 - 01.2024
Supervise ISL Homes and manage Finances For The Individuals. Also Makes Schedules And runs Errands For The Homes.
Supervised daily operations and staff activities within group home environment.
Developed and implemented individualized care plans for residents' needs.
Trained and mentored staff on best practices in resident care and safety protocols.
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Mentored and coached staff to improve performance and interactions with residents.
Program Supervisor
8 Months
Missouri Mentor | 10.2021 - 06.2022
Supervise ISL Homes and manage Finances For The Individuals. Also make Schedules And Run Errands For The Homes.
Supervised daily operations, ensuring compliance with state regulations and organizational policies.
Developed training programs to enhance staff performance and service delivery.
Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Residential Aide
2 Months
Cedarhurst Living | 06.2021 - 08.2021
Supported elderly clients to enhance their quality of life with everyday living tasks.
Assisted residents with daily living activities, enhancing independence and comfort.
Coordinated recreational activities, promoting social engagement among residents.
Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
DSP (Direct Support Professional)
2 Years 8 Months
Help at Home | 09.2018 - 05.2021
Ensured clients received essential daily living support, including bathing and nutrition.
Delivered direct support as required.
Provided individualized support to clients, enhancing daily living skills and promoting independence.
Assisted clients with personal hygiene, medication management, and transportation needs for improved well-being.
Developed and implemented engaging activities tailored to client preferences, fostering social interaction and emotional health.
DSP (Direct Support Professional)
2 Years 9 Months
Support Systems | 12.2015 - 09.2018
Provided essential personal care and meal support to enhance client well-being.
Delivered immediate assistance to clients in various situations for enhanced comfort.
Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
Developed personalized care plans tailored to individual needs and preferences.
Monitored client progress and communicated essential updates to healthcare teams.
Education
High School Diploma
Alton Senior High School | Alton, IL | 05-2011
CNA - Nursing
Lewis And Clark Community College | Godfrey, IL | 01-2023
LPN - Nursing
Applied Tech | Florissant, MO | 03-2027
Relevant Coursework: Nursing
Professional Development: Nursing
Skills
Patient Care
Vital signs
Medication Administration
Patient Advocacy
Patient Documentation
Lab skills
Laboratory experience
Home Health
Environmental Safety
Home Care
Developmental Disabilities Experience
Direct Support
Developmental disabilities support
Transportation services
Vital signs assessment
Communication skills
Developmental disabilities support
Physical assistance
Financial Management
Supervising experience
Time management
Food service
Heavy lifting
Cash handling
Front desk
Computer skills
Laboratory Experience
Childcare support
Dietary Assistance
Disability
Custodial Experience
Cleaning services
English
Patient support
Vital signs tracking
Compassion and empathy
Accomplishments
Supervised team of 18 staff members.
Certification
State Tested Nursing Assistant
January 2023 to Present
CNA
January 2023 to Present
CPR Certification
First Aid Certification
Driver's License
Basic First Aid certificate, Any valid issuer for CA
Additional Information
Have experience working in fast food restaurant. I've worked the grill, cashier, and customer service. I have experience in janitorial. Also I have cleaned houses and babysat for family and friends. And I am a certified phlebotomist. Also A Certified DSP, With CPR And CPI Training.