Ariel Buitrago
Summary
Dynamic Auto Collision Estimator with proven expertise in estimating techniques and damage assessment at Caliber Collision. Recognized for enhancing customer satisfaction through exceptional service and effective communication. Successfully negotiated fair settlements with insurance companies, ensuring timely repairs and minimizing downtime. Committed to delivering high-quality workmanship and fostering strong supplier relationships.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Auto Collision Estimator
Caliber Collision
02.2023 - 06.2025
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Kept comprehensive records of each case using management information software which streamlined workflow processes.
- Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Consistently met monthly performance targets by effectively managing workload and completing tasks in a timely manner.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
Auto Collision Estimator
Chilton Auto Body
03.2020 - 02.2023
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
- Enhanced team communication through active participation in daily production meetings discussing job progress status updates.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Resolved disputes between insurance adjusters and clients diplomatically to ensure mutual satisfaction in claim outcomes.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
Account Manager-Mercedes Benz & BMW
AW Collision Center
02.2014 - 03.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Auto Service Representative
Hartford Insurance
07.2007 - 01.2014
- Provided clear explanations of complex technical issues to customers, resulting in increased understanding and trust.
- Conducted thorough vehicle inspections, identifying necessary maintenance and repair work to prevent future issues.
- Utilized strong organizational skills to maintain a clean and efficient service department workspace, promoting a professional image.
- Ensured proper documentation of all repairs performed by technicians for warranty compliance purposes.
Education
Computer Operations - IT Network Security
Computer Learning Center
San FranciscoSkills
- Estimating techniques
- Paint matching
- Vehicle inspection
- Damage assessment
Certification
ICAR Certification up to date
Languages
Spanish
Professional Working
Timeline
Auto Collision Estimator
Caliber Collision
02.2023 - 06.2025
Auto Collision Estimator
Chilton Auto Body
03.2020 - 02.2023
Account Manager-Mercedes Benz & BMW
AW Collision Center
02.2014 - 03.2020
Auto Service Representative
Hartford Insurance
07.2007 - 01.2014
Computer Operations - IT Network Security
Computer Learning Center
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