ARIEL CABREROS JR
Ewa beach,HI
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at SUPERCUTS KAPOLEI COMMONS. Skilled in cash handling and fostering positive relationships, I excel in staff motivation and decision-making. Successfully drove business growth by prioritizing customer service and team development, demonstrating a commitment to excellence and efficiency. i believe in aloha and making the workplace just that with customers and coworkers in the mix,
Overview
14
14
years of professional experience
Work History
Shift Manager
SUPERCUTS KAPOLEI COMMONS
06.2016 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Crew Trainer
MCDONALDS KAPOLEI WEST
06.2012 - 07.2018
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
SALES ASSCOCIATE
JEANSWAREHOUSE PEARLRIDGE
11.2010 - 05.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Education
High School Diploma -
James Campbell High School
'Ewa Beach, HI05-2010
Associate of Arts - COSMETOLOGY
HONOLULU COMMUNITY COLLEGE
Honolulu, HI05-2016
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Staff Motivation
- Workplace Safety
- Opening and closing procedures
- Relationship Building
- Team Development
Timeline
Shift Manager
SUPERCUTS KAPOLEI COMMONS
06.2016 - Current
Crew Trainer
MCDONALDS KAPOLEI WEST
06.2012 - 07.2018
SALES ASSCOCIATE
JEANSWAREHOUSE PEARLRIDGE
11.2010 - 05.2012
High School Diploma -
James Campbell High School
Associate of Arts - COSMETOLOGY
HONOLULU COMMUNITY COLLEGE
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