Ariel Calvetti
San Antonio,Texas
Summary
Dynamic professional with extensive experience in customer service and problem resolution. Proven ability to enhance service delivery through effective communication and team collaboration. Skilled in data entry and time management, consistently achieving high customer satisfaction and resolving inquiries efficiently.
Overview
6
6
years of professional experience
Work History
Phone Banker
Wells Fargo
San Antonio, TX
08.2025 - Current
- Answered incoming customer calls, providing service and resolving inquiries efficiently.
- Assisted customers with account transfers, balance inquiries, and banking transactions.
- Managed customer complaints, promptly resolving issues to ensure satisfaction.
- Collaborated with team members to improve overall service delivery.
- Maintained compliance with banking regulations and policies consistently.
Non-Injury Auto Adjuster
USAA
San Antonio, TX
05.2023 - 05.2025
- Evaluated and settled high-volume, low to moderate complexity auto claims using knowledge of auto coverages.
- Investigated, negotiated, and adjusted auto insurance claims presented by or against members.
- Resolved claims through proactive decision-making within authority guidelines and moderate supervision.
- Supported members, business partners, and claimants via various communication channels and digital tools.
- Applied expertise in property and casualty insurance products, including policy contracts and claims procedures.
Prior Authorization Technician
Optum Rx
Remote
12.2021 - 05.2023
- Developed new customer profiles and updated demographics, allergies, and medications in pharmacy systems.
- Communicated with healthcare providers to obtain essential documentation for processing requests.
- Reviewed prior authorization requests for accuracy, completeness, and compliance with guidelines.
- Delivered accurate information to patients, insurance providers, healthcare staff, and office personnel through effective communication.
- Maintained confidential patient documentation to prevent data breaches and ensure HIPAA compliance.
Pharmacy Technician
Val Verde Regional Medical Center
Del Rio, TX
08.2020 - 12.2021
- Supported pharmacists in delivering accurate medication information to healthcare staff and patients.
- Facilitated timely prescription filling, ensuring patient access to necessary medications.
- Replenished Pyxis machines daily, guaranteeing consistent medication availability across departments.
- Processed medication records and supply charges, maintaining accurate computer entries.
- Monitored pharmacy inventory levels, anticipating needs and managing orders of medications.
- Ensured compliance with safety regulations to maintain a clean and secure pharmacy environment.
Education
Associate of Applied Science - General Studies
Southwest Texas Junior College
Del Rio, TXHigh School Diploma -
Del Rio High School
Del Rio, TXSkills
- Customer service
- Problem resolution
- Data entry
- Time management
- Team collaboration
- Communication skills
Timeline
Phone Banker
Wells Fargo
08.2025 - Current
Non-Injury Auto Adjuster
USAA
05.2023 - 05.2025
Prior Authorization Technician
Optum Rx
12.2021 - 05.2023
Pharmacy Technician
Val Verde Regional Medical Center
08.2020 - 12.2021
Associate of Applied Science - General Studies
Southwest Texas Junior College
High School Diploma -
Del Rio High School