ARIEL CLARK
Fairview Heights,IL
Summary
Detail-oriented professional with proven success in project management and customer service. Skilled in coordinating complex projects from concept to completion, ensuring client satisfaction and operational efficiency. Strong communicator with a knack for resolving conflicts and improving team dynamics. Holds a BA in Corporate Communications, underpinned by excellent planning, leadership, and organizational skills.
Overview
13
13
years of professional experience
Work History
Commercialization Coordinator
8th Avenue Food & Provisions
05.2023 - 02.2024
- Managed new item setups in JDE, BOM maintenance and BOM changes
- Created first production run sheets and back up project managers as needed
- Led the transition to a new Recipe Management Application, streaming processes and improving team adaptability
- Identified potential standard COG errors to be corrected
- Resolved customer issues through effective communication and problem-solving, enhancing client satisfaction.
- Designed and implemented Standard Operations Procedures, boosting team efficiency and product quali
- Overseen over 12 costumer portals.
- Coordinated onboarding process for new and current customers to begin production of various products
Owner - Event Planner
Charming Paige Designs
11.2019 - 05.2023
- Organize a wide spectrum of events and dinners
- Manage vendor relationships and negotiations by maximizing event parameters and client budget
- Facilitate effortless preparation ensuring plans were executed and designed as clients envisioned
- Ensure seamless day-of-flow coordinating vendor activities resulting in exceptional guest experience
- Attract new clients and maintain existing clients resulting from positive customer reviews
- Trained and guided team members to maintain high productivity and performance metrics.
Contractor Commercialization Coordinator
8th Ave Food And Provisions
12.2021 - 06.2022
- Managed new item setups in JDE, BOM maintenance and BOM changes
- Led Recipe Management Application transition for pasta
- Created first production run sheets and back up project managers as needed
- Provided continuous improvement with updates on processing parameters
- Identified potential standard COG errors to be corrected
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Work Incentive Specialist
Allsup
03.2020 - 06.2020
- Outbound/inbound calls to beneficiaries about the Social Security Attorney Ticket to Work program
- Provide the claimant with the necessary tools to ensure financial independence
- Ensure the beneficiaries are ready to begin employment
- Processing beneficiary's correspondence and sending the SSA
- Liaison with career counselors to ensure beneficiaries has completed all guidelines for enrollment into Ticket to Work program.
Office Support Specialist - Contractor
Southern Illinois University Edwardsville
09.2017 - 04.2018
- Performed administrative duties such as maintenance of office files, records, and invoices using various software applications
- Planned events to help clients become more marketable employees
- Designed newsletters, flyers, and brochures for all upcoming events
- Provided quality customer service to clients by responding to service and referral requests.
Event Coordinator
Simply Décor Design
01.2011 - 12.2017
- Manage special events for 25-400+ attendees
- Assist with decorating for weddings conferences, parties, charity events, and much more
- Coordinate and monitor event timelines to ensure deadlines are met
- Oversee event activities and expeditiously resolve problems.
Education
BACHELOR OF ARTS - Communication Studies, Corporate Communication
Eastern Illinois University
Charleston, IL05.2017
Skills
- Team Leadership
- Project Coordination
- Customer Relations
- Conflict Management
- Adobe Creative Suite
Timeline
Commercialization Coordinator
8th Avenue Food & Provisions
05.2023 - 02.2024
Contractor Commercialization Coordinator
8th Ave Food And Provisions
12.2021 - 06.2022
Work Incentive Specialist
Allsup
03.2020 - 06.2020
Owner - Event Planner
Charming Paige Designs
11.2019 - 05.2023
Office Support Specialist - Contractor
Southern Illinois University Edwardsville
09.2017 - 04.2018
Event Coordinator
Simply Décor Design
01.2011 - 12.2017
BACHELOR OF ARTS - Communication Studies, Corporate Communication
Eastern Illinois University
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