Elizabeth Wolens
Evanston,IL
Summary
Overview
18
18
years of professional experience
Work History
Senior Commercialization Manager
NextGen Office
2022.06 - Current
- Managed allvendor relationships with third party partners and supported evaluation of potential partnerships
- Oversaw the development of new SKUs and contract terms in collaboration with legal and sales teams
- Served as key point of contact for legal, marketing, product, customer services, and sales leadership
- Developed sales, marketing and implementation plans for all new launches and led stakeholder meetings.
Solution Introduction Manager
Strata Decision Technology
2021.09 - 2022.06
- Led multidisciplinary teams on strategy and execution for 2 of 6 company initiatives
- Developed comprehensive solution launch standards across 8 cross-functional teams
- Identified and implemented company wide process improvements for the product launch process.
Manager, Business Analytics
Wolters Kluwer Health (acquired Emmi)
2017.01 - 2021.09
- Established team of 5 data analysts, post acquisition, focused on research and analytics for 4 product lines
- Led client data driven presentations to provide new insights and collect feedback on product development
- Oversaw reporting and analytics strategy, roadmap, and priorities for all 4 products
- Led team to analyze client usage data and to conduct return on investment studies for all products.
Manager, Client Data Analysis
Emmi
2016.03 - 2016.12
- Recruited and built team of 4 report writers and data analysts across all 3 Emmi product lines
- Developed training protocol for all new team members and conducted cross-departmental training sessions
- Established departmental best practices and created standard operating procedures to ensure adoption
- Conducted executive-level, client-facing presentations on data trends for quarterly business reviews
- Created and maintained forecasting reports to help set department wide annual adoption goals
- Identified product based data collection needs to improve ability to report on metrics organization wide.
Client Services Analyst
Emmi
2013.11 - 2016.03
- Analyzed monthly usage data to identify performance improvement opportunities for client services team
- Created monthly reports for over 200 clients, leading to more effective client management
- Established product-specific dashboards based on client demographics over various time periods.
Performance Manager
Emmi
2011.07 - 2013.11
- Managed all east coast clients to ensure adoption and satisfaction of all contracted products
- Evaluated client satisfaction and recommended appropriate operational improvements to clients
- Prepared and conducted training and optimization presentations for hospital leadership.
Social Service Coordinator
Misericordia Home
2006.07 - 2009.08
- Managed federal requirements for 87 state grants for residential placement, totaling $1.9 million
- Successfully applied for 16 state grants for residential placement, totaling $387,984.
Education
Master of Public Administration, Health Policy Specialization -
UNIVERSITY OF ILLINOIS AT CHICAGO
Chicago, IL05.2011
Bachelor of Arts, Sociology and English -
ILLINOIS WESLEYAN UNIVERSITY
Bloomington, IL05.2006
Skills
- Advanced Excel Skills
- Account Management
- Client Services
- Collaboration
- Communication
- Data analysis
- Data interpretation
- Project management
- Power BI
- SalesForce
- Strategy
- Team Leadership
- Complex Problem-Solving
- Operations Management
- Cross-Functional Teamwork
- Policy Implementation
Timeline
Senior Commercialization Manager
NextGen Office
2022.06 - Current
Solution Introduction Manager
Strata Decision Technology
2021.09 - 2022.06
Manager, Business Analytics
Wolters Kluwer Health (acquired Emmi)
2017.01 - 2021.09
Manager, Client Data Analysis
Emmi
2016.03 - 2016.12
Client Services Analyst
Emmi
2013.11 - 2016.03
Performance Manager
Emmi
2011.07 - 2013.11
Social Service Coordinator
Misericordia Home
2006.07 - 2009.08
Master of Public Administration, Health Policy Specialization -
UNIVERSITY OF ILLINOIS AT CHICAGO
Bachelor of Arts, Sociology and English -
ILLINOIS WESLEYAN UNIVERSITY
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