Elizabeth Wolens
Evanston,IL
Overview
18
18
years of professional experience
Work History
Senior Commercialization Manager
NextGen Office
06.2022 - Current
- Managed allvendor relationships with third party partners and supported evaluation of potential partnerships
- Oversaw the development of new SKUs and contract terms in collaboration with legal and sales teams
- Served as key point of contact for legal, marketing, product, customer services, and sales leadership
- Developed sales, marketing and implementation plans for all new launches and led stakeholder meetings.
Solution Introduction Manager
Strata Decision Technology
Chicago, IL
09.2021 - 06.2022
- Led multidisciplinary teams on strategy and execution for 2 of 6 company initiatives
- Developed comprehensive solution launch standards across 8 cross-functional teams
- Identified and implemented company wide process improvements for the product launch process.
Manager, Business Analytics
Wolters Kluwer Health (acquired Emmi)
Chicago, IL
01.2017 - 09.2021
- Established team of 5 data analysts, post acquisition, focused on research and analytics for 4 product lines
- Led client data driven presentations to provide new insights and collect feedback on product development
- Oversaw reporting and analytics strategy, roadmap, and priorities for all 4 products
- Led team to analyze client usage data and to conduct return on investment studies for all products.
Manager, Client Data Analysis
Emmi
Chicago, IL
03.2016 - 12.2016
- Recruited and built team of 4 report writers and data analysts across all 3 Emmi product lines
- Developed training protocol for all new team members and conducted cross-departmental training sessions
- Established departmental best practices and created standard operating procedures to ensure adoption
- Conducted executive-level, client-facing presentations on data trends for quarterly business reviews
- Created and maintained forecasting reports to help set department wide annual adoption goals
- Identified product based data collection needs to improve ability to report on metrics organization wide.
Client Services Analyst
Emmi
Chicago, IL
11.2013 - 03.2016
- Analyzed monthly usage data to identify performance improvement opportunities for client services team
- Created monthly reports for over 200 clients, leading to more effective client management
- Established product-specific dashboards based on client demographics over various time periods.
Performance Manager
Emmi
Chicago, IL
07.2011 - 11.2013
- Managed all east coast clients to ensure adoption and satisfaction of all contracted products
- Evaluated client satisfaction and recommended appropriate operational improvements to clients
- Prepared and conducted training and optimization presentations for hospital leadership.
Social Service Coordinator
Misericordia Home
Chicago, IL
07.2006 - 08.2009
- Managed federal requirements for 87 state grants for residential placement, totaling $1.9 million
- Successfully applied for 16 state grants for residential placement, totaling $387,984.
Education
Master of Public Administration, Health Policy Specialization -
UNIVERSITY OF ILLINOIS AT CHICAGO
Chicago, IL05.2011
Bachelor of Arts, Sociology and English -
ILLINOIS WESLEYAN UNIVERSITY
Bloomington, IL05.2006
Skills
- Advanced Excel Skills
- Account Management
- Client Services
- Collaboration
- Communication
- Data analysis
- Data interpretation
- Project management
- Power BI
- SalesForce
- Strategy
- Team Leadership
- Complex Problem-Solving
- Operations Management
- Cross-Functional Teamwork
- Policy Implementation
Timeline
Senior Commercialization Manager
NextGen Office
06.2022 - Current
Solution Introduction Manager
Strata Decision Technology
09.2021 - 06.2022
Manager, Business Analytics
Wolters Kluwer Health (acquired Emmi)
01.2017 - 09.2021
Manager, Client Data Analysis
Emmi
03.2016 - 12.2016
Client Services Analyst
Emmi
11.2013 - 03.2016
Performance Manager
Emmi
07.2011 - 11.2013
Social Service Coordinator
Misericordia Home
07.2006 - 08.2009
Master of Public Administration, Health Policy Specialization -
UNIVERSITY OF ILLINOIS AT CHICAGO
Bachelor of Arts, Sociology and English -
ILLINOIS WESLEYAN UNIVERSITY