Ariel Davis
Queens,NY
Summary
Insightful Analyst known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.
Overview
13
13
years of professional experience
Work History
Patient Relations Analyst
Oak Street Health
Queens, NY
01.2023 - Current
- Create an inclusive environment for anyone who walks through our doors, and make a positive first and last impression on our patients
- Fulfill managerial duties in the absence of Practice Manager, such as patient or in-center conflict resolution, organizing staff events, staff schedules, inventory restock, and schedule management.
- Reviewed patient outreach reports to support primary care engagement strategies.
- Evaluated Medicare patient records for completeness and compliance readiness.
- Coordinated cross-functional updates to standardize documentation and enhance service consistency.
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Monitored operations and reviewed records and metrics to understand company performance.
- Dedicated preceptor for new hires and supporter of skill-building for established staff members
- Trained staff on onboarding, regional implementations, and skills remediation to enhance team capabilities
- Collaborated with regional and center-based operation managers to address precepting needs across the region
Merchandising Execution
Home Depot
08.2020 - 12.2021
- Executed merchandising projects to enhance product visibility and customer engagement to enhance product visibility and attract customers
- Updated and maintained store planograms for optimal product placement and inventory management
- Organized excess product in various store locations to streamline access and improve sales efficiency
- Maintained all displays and signage throughout the store to ensure brand consistency
- Performed general bay service to maintain store order and customer satisfaction
- Organized excess product in various locations store-wide
- Applied meticulous attention to detail while completing various store tasks
- Provided customer service to enhance shopping experience and promote customer satisfaction
Office Manager
World Ice Arena
04.2016 - 07.2020
- Processed employee payroll using Sage Time, ensuring timely and accurate compensation
- Coordinated payments, event bookings, and staffing for all events.
- Entered and processed employee payroll via Sage Time
- Distributed and filed new hire paperwork; including but not limited to: W-4, I-9, policy agreements, and emergency contact information
- Trained staff on cash handling, register procedures, and customer service practices
- Managed company Instagram with the purpose of company growth, and marketing
- Ordered and maintained office and cleaning supplies, seasonal decorations, and first aid materials to support daily operations
- Coordinated event administration, including scheduling, printing brochures, collecting payments, managing bookings, and staffing
Office Manager (CONT'D)
World Ice Arena
04.2016 - 07.2020
- Scheduled quarterly seminars to provide First Aid certification. First Aid certification seminars
- Compiled financial reports to verify client payments before event dates. to ensure all clients' payments were submitted prior to the event date
- Ensured all commission payments were submitted/received by contractors
- Contacted customers to resolve inquiries and improve their experience. to address inquiries and enhance their experience. phone calls and emails
- Addressed customer complaints to ensure satisfaction and maintain positive relationships. and disputes in a timely fashion
- Compiled financial reports to verify client payments before event dates. to ensure all clients' payments were submitted prior to the event date
- Ensured all commission payments were received by contractors timely. commission payments were submitted/received by contractors
Clerk
NY Congregational Nursing Center
10.2018 - 01.2019
- Coordinated resident's doctor appointments, travel aides, and transportation
- Maintained resident profiles by updating pictures, doctor's reports, and diagnoses for accurate health records
- Managed filing of patient records to maintain order and facilitate quick retrieval for healthcare professionals.
- Managed phone calls by answering inquiries and directing to appropriate parties for efficient communication
- Filed patient records
Inventory & Customer Service Specialist
Best Buy
06.2017 - 12.2017
- Packed and shipped online orders to ensure timely delivery
- Processed in-store sales and returns, maintaining accurate transaction records
- Provided support to customers during their shopping experience with inquiries and concerns with questions or concerns on the sales floor
Intern
North-Shore LI Jewish Hospital
06.2013 - 08.2013
- Coordinated patient transport throughout hospital to ensure timely access to care
- Ensured accuracy of surgery board information for optimal patient managementMaintained cleanliness of visitor waiting areas
- Delivered mail between departments to support seamless operations
- Filed patient records systematically to maintain accurate documentation
Education
Bachelor of Arts - Communication Media
Oakwood University
Huntsville, ALSkills
- Patient Engagement Strategies
- Patient analytics
- Medicare compliance
- Epic Care Anywhere systems
- Salesforce
- Sage Payroll Software
- Records management
- Healthcare operations
- Scheduling workflows
- Inventory Management
- Database management
- Financial reporting
- Microsoft Office
- Google Workspace (Spreadsheets, Docs, Slides, Meet, Gmail)
- Customer Service
- Staff training
- Employee onboarding
- Cross-functional collaboration
- Problem solving
- Effective communication
- Information gathering
- Office management
Accomplishments
- 2024 - Served as the Treasurer and co-founder of the OSH Events Committee, responsible for planning center-wide celebrations and activities as well as managing monthly employee recognition
- 2023 - Promoted to Lead after 6 months of working for Oak Street Health
- 2020 - Received early certification in Carpentry and Interior Construction
- 2016 - Promoted to Office Manager after 1 year of working at World Ice Arena
- 2015 - Wrote articles for school affiliated magazine, Message
- 2014 - Interned at Regional Voice magazine
- 2010 - Wrote amateur book, The Cost of Fame
- 2006-2012 - Assisted in various after school care sites
Timeline
Patient Relations Analyst
Oak Street Health
01.2023 - Current
Merchandising Execution
Home Depot
08.2020 - 12.2021
Clerk
NY Congregational Nursing Center
10.2018 - 01.2019
Inventory & Customer Service Specialist
Best Buy
06.2017 - 12.2017
Office Manager
World Ice Arena
04.2016 - 07.2020
Office Manager (CONT'D)
World Ice Arena
04.2016 - 07.2020
Intern
North-Shore LI Jewish Hospital
06.2013 - 08.2013
Bachelor of Arts - Communication Media
Oakwood University