BRISEIDA M. MENDOZA
Cleveland
Summary
Compassionate medical assistant with expertise in patient care and operational support. Demonstrated success in creating educational materials, coordinating outreach programs, and optimizing scheduling processes to improve patient accessibility and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Outreach coordinator
GeneID Advanced Molecular Diagnostics
Montvale
01.2026 - 06.2026
- Established partnerships with local organizations to enhance program reach and impact.
- Coordinated outreach programs that increased awareness of advanced molecular diagnostics.
- Developed educational materials for healthcare professionals and community members.
- Trained new staff on patient care protocols and office procedures.
- Facilitated effective communication between patients, providers, and administrative staff.
- Managed appointment calendars for multiple healthcare providers efficiently.
- Collaborated with staff to streamline scheduling processes and improve patient access.
- Assisted in creating training materials for ongoing staff education programs.
SCHEDULING SPECIALIST
Texas Reginal Clinic
12.2023 - 11.2025
- Completed timely changes and updates to schedules in central scheduling system.
- Sent out frequent telephone or email reminders of scheduled appointments.
- Developed effective scheduling processes to achieve production objectives.
- Assisting providers with exams and procedures.
- EMR/EHR management and accurate charting.
- Scheduling, referrals, insurance verification, and prior authorizations.
- Infection control, sterilization, and HIPAA compliance.
- Strong patient communication, professionalism, and teamwork.
MEDICAL ASSISTANT
Concentra Medical Center
07.2022 - 11.2023
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Always adhered to HIPAA regulations regarding safeguarding confidential patient information.
Administrative Assistant
Examworks Houston
04.2018 - 03.2020
- Scheduled appointments, meetings, and events for management staff, ensuring efficient use of time and resources.
- Answered phone calls and emails to provide information, enhancing communication with clients and stakeholders.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Some College (No Degree) - Medical Assistant
Texas School of Business
711 East Airtex DriveSkills
- Patient engagement strategies
- Patient education techniques
- Patient education
- EMR management and data entry
- Referral management
- Appointment coordination
- Data accuracy
- Problem-solving strategies
- Team collaboration and professionalism
Certification
Medical Assistant
Languages
Spanish
Professional
Timeline
Patient Outreach coordinator
GeneID Advanced Molecular Diagnostics
01.2026 - 06.2026
SCHEDULING SPECIALIST
Texas Reginal Clinic
12.2023 - 11.2025
MEDICAL ASSISTANT
Concentra Medical Center
07.2022 - 11.2023
Administrative Assistant
Examworks Houston
04.2018 - 03.2020
Some College (No Degree) - Medical Assistant
Texas School of Business