Eva Nichols
Grandview,MO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Patient Care Coordinator
OptumRx
Leawood, KS
12.2014 - Current
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Branch Manager
Missouri Title Loans
Grandview, MO
02.2004 - 04.2014
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Performed regular audits of financial records in order to ensure accuracy.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Funding Processor/Assistant Team Leader
Universal Underwriters
Overland Park, KS
03.2000 - 08.2003
- Provided assistance to underwriters in the review process of loans.
- Conducted credit checks on applicants to determine financial stability.
- Researched customer accounts and ensured timely payments were made.
- Managed a portfolio of loans from origination through post-closing activities.
- Maintained accurate records of all loan transactions in database systems.
- Maintained strong relationships with internal departments such as underwriting and funding teams.
- Reviewed documentation from third parties to ensure accuracy before submitting them to underwriters.
- Reviewed loan applications, verified accuracy of information and determined eligibility for approval.
- Compiled data for monthly performance analysis reports for senior management.
- Preserved safe and clean work environment by keeping shelves, pallet area and workstations neat.
- Assisted customers in completing loan application paperwork accurately.
Education
High School Diploma -
Southeast High School
3500 E Meyer Blvd.06-1995
Skills
- Patient Flow Management
- Database coordination
- HIPAA Compliance
- Healthcare operations
- Patient Engagement Strategies
- Organizational Recordkeeping
- Patient Care Coordination
- Payment Collection
- Office Administration
- Quality Assurance
- Documentation
- Patient Outreach and Follow-Up
- Payment arrangements & negotiation
- Attention to Detail
- Multitasking ability
- Customer Service
- New Hire Training
Accomplishments
- Excellent customer service award
- Goals are met quarterly
Websites
References
References available upon request.
Timeline
Patient Care Coordinator
OptumRx
12.2014 - Current
Branch Manager
Missouri Title Loans
02.2004 - 04.2014
Funding Processor/Assistant Team Leader
Universal Underwriters
03.2000 - 08.2003
High School Diploma -
Southeast High School
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