Results-driven professional focused on delivering exceptional support for guest needs. Successfully manages concerns and resolves conflicts to maximize guest satisfaction. Offers strong background in guest relations and communication. Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Hi, I’m
Ariel DeGroat
Guest Service Representative
Ellenville,NY
Summary
Overview
4
years of professional experience
Work History
Partners In Safety, Middletown , NY
Clerical/Medical
2024.05 - Current (4 months)
Job overview
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Inness
Guest Service Specialist
2023.05 - Current (1 year & 4 months)
Job overview
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues.
- Delivered exceptional service through effective communication and active listening to guests'' needs.
- Streamlined check-in and check-out processes for an efficient and positive guest experience.
- Upsold hotel amenities, resulting in increased revenue and guest satisfaction.
- Handled high-pressure situations with grace, maintaining professionalism at all times.
Nexus Health Resources
Transitional Care Coordinator
2021.09 - 2023.04 (1 year & 7 months)
Job overview
- Enhanced patient care by coordinating transitional services and ensuring seamless communication between healthcare providers.
- Reduced readmission rates by effectively managing patient discharges and following up on post-discharge needs.
- Improved patient satisfaction scores with timely coordination of resources, including home care and rehabilitation services.
- Streamlined information flow among multidisciplinary teams, fostering efficient decision-making and care planning.
Crystal Run Healthcare
Medical Assistant
2020.08 - 2021.01 (5 months)
Job overview
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
Orange-Ulster BOCES Middletown, NY
No Degree from Medical Assisting
02.2020
University Overview
Ellenville High School Ellenville, NY
High School Diploma
06.2019
University Overview
Skills
- Attention to detail
- Social media savvy
- Organizational skills
- Guest relations
- Adaptability
- Time Management
- Strong Work Ethic
- Following Up with Patients
- Personable Demeanor
- Computer Skills
- Customer Experience
Military
Military
Branch: United States Army National Guard
- Operating and maintaining military equipment, helping in disaster relief and emergency management efforts, protecting people and properties under threat, guarding people and things; managing and coordinating subordinate soldiers, training and exercising using a wide range of military equipment and tactics, helping in disaster relief and emergency management efforts, and engaging in military combat operations against enemy forces, and defending the country.
Availability
See my work availability
Not Available
Available
monday
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friday
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sunday
morning
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evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Clerical/Medical
Partners In Safety
2024.05 - Current (4 months)
Guest Service Specialist
Inness
2023.05 - Current (1 year & 4 months)
Transitional Care Coordinator
Nexus Health Resources
2021.09 - 2023.04 (1 year & 7 months)
Medical Assistant
Crystal Run Healthcare
2020.08 - 2021.01 (5 months)
Orange-Ulster BOCES
No Degree from Medical Assisting
Ellenville High School
High School Diploma
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