Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Axel Avila

El Paso,TX

Summary

I was one of the top performers in sales at Mister Car Wash, excelling in guest relations and complaint handling. Recognized for delivering amazing customer service and maintaining a welcoming environment. Skilled in documentation and reporting, I prioritize guest safety and comfort while effectively resolving issues and ensuring satisfaction.

Overview

1
1
year of professional experience

Work History

Guest Service Specialist

Mister Car Wash
08.2024 - 05.2025
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions.
  • Delivered exceptional service through effective communication and active listening to guests needs.
  • Maintained a clean and welcoming lobby area, setting the tone for a positive guest experience upon arrival.
  • Responded quickly to emergency situations, prioritizing guest safety and comfort above all else.
  • Processed financial transactions accurately while maintaining strict confidentiality of sensitive information.

Education

Psychology

The University of Texas At El Paso
El Paso, TX

Skills

  • Guest relations
  • Complaint handling
  • Language skills
  • Customer service
  • Guest accommodations
  • Documentation and reporting
  • Issue resolution
  • Product sales
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Clear communication
  • Team collaboration
  • Active listening
  • Effective communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Guest Service Specialist

Mister Car Wash
08.2024 - 05.2025

Psychology

The University of Texas At El Paso

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Axel Avila