Sean William Andino
Miami,FL
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Guest Service Specialist
Holland & Knight Law Firm
11.2023 - Current
- Responded to guest inquiries to maximize guest satisfaction.
- Created a welcoming and comfortable environment for attorneys and guests.
- Utilized a variety of organizational and communication skills to drive guest satisfaction.
- Maintained a high level of professionalism and discretion when dealing with guests.
- Coordinated with participating vendors during event planning.
- Conferred with event staff at event site to coordinate details.
Overnight Front Desk
KW Property Management
03.2023 - 11.2023
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Handled phone inquiries and resolved issues promptly
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained, and updated information in computer databases.
- Maintained confidentiality of sensitive data to protect resident and business information.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
Test Proctor
Miami-Dade College
07.2022 - 04.2023
- Monitored students during exams to ensure adherence to testing protocols
- Provided clear instructions to students and assisted with any technical issues
- Maintained accurate records and reports, highlighting attention to detail
- Followed established guidelines in allowing fine waivers and issuing library cards.
- Managed time efficiently to complete all tasks within deadlines.
- Identified issues, analyzed information, and provided solutions to problems.
Call Center Clerk
Miami-Dade College
10.2021 - 07.2022
- Handled inbound and outbound calls to assist students with inquiries
- Maintained detailed records of interactions and resolutions in the database
- Collaborated with team members to improve call-handling processes
- Maintained student records by updating account information.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Assisted students with questions about services, leading to a 100% increase in satisfaction ratings
Education
BA - Psychology
Florida State University
Miami, FL05.2025
Associate of Arts - Psychology
Miami-Dade College
Miami, FL01.2023
High School Diploma -
Miami Senior High School
Miami, FL01.2021
No Degree - Aviation
George T. Baker Aviation Technical College
Miami, FL01.2020
Skills
- Language skills
- Exceptional communication
- Guest relations
- Guest orientation
- Analytical thinking
- Team collaboration
- Time management
- Strategic planning
- Logical reasoning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Service Specialist
Holland & Knight Law Firm
11.2023 - Current
Overnight Front Desk
KW Property Management
03.2023 - 11.2023
Test Proctor
Miami-Dade College
07.2022 - 04.2023
Call Center Clerk
Miami-Dade College
10.2021 - 07.2022
Associate of Arts - Psychology
Miami-Dade College
BA - Psychology
Florida State University
High School Diploma -
Miami Senior High School
No Degree - Aviation
George T. Baker Aviation Technical College
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