Michael Pappan
Conroe,TX
Summary
Dynamic Guest Service Specialist with a proven track record at Mister CarWash, excelling in exceptional communication and issue resolution. Skilled in data entry and documentation, I fostered guest satisfaction and loyalty while maintaining professionalism with VIP clients. Committed to enhancing customer experiences through effective complaint handling and proactive support.
Overview
2
2
years of professional experience
Work History
Guest Service Specialist
Mister CarWash
06.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
CAP 2 Associate
Walmart
11.2022 - 07.2024
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Monitored and adhered to company safety regulations and policies.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
Education
No Degree - ITSA
My Computer Careers
Houston, TX12-2024
High School Diploma -
Klein Oak
Spring, TX06-2016
Skills
- Exceptional communication
- Complaint handling
- Language skills
- Issue resolution
- Report preparation
- Computer skills
- Verbal and written communication
- Documentation and reporting
- Customer service
- Data entry proficiency
Timeline
Guest Service Specialist
Mister CarWash
06.2024 - Current
CAP 2 Associate
Walmart
11.2022 - 07.2024
No Degree - ITSA
My Computer Careers
High School Diploma -
Klein Oak
Similar Profiles
Kelly ColbertKelly Colbert
Mister Carwash Representative at Mister CarwashMister Carwash Representative at Mister Carwash
Micah BarayMicah Baray
GSS at Mister CarwashGSS at Mister Carwash
Jose PastranaJose Pastrana
Regional Manager at Mister CarwashRegional Manager at Mister Carwash