Ariel Dominguez
Houston,TX
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Adjuster
The Auto Club AAA
02.2022 - Current
- Communicated with policyholders to gather information and clarify claim details.
- Evaluated and processed auto insurance claims to determine coverage and liability.
- Collaborated with legal and repair professionals to assess damage and negotiate settlements.
- Successfully resolved numerous disputes through mediation or arbitration, avoiding costly litigation in many instances.
- Managed caseloads of multiple complex arbitration cases, ensuring timely resolution and adherence to deadlines.
Licensed Sales Producer
Allstate
02.2018 - 02.2022
- Developed strong customer service skills while working as an Insurance Agent, including problem resolution and conflict management.
- Acquired knowledge of various types of insurance products, such as life, health, property, casualty and auto insurance.
- Demonstrated excellent communication skills when discussing insurance policies with customers to ensure they were fully informed of their coverage options.
- Maintained current understanding of changing regulations related to the industry by regularly reading industry publications and attending seminars.
Agency Manager
Pronto Insurance Company
02.2016 - 02.2018
- Led agency operations to enhance customer service and improve client retention strategies.
- Developed and implemented training programs for new agents, fostering skill development and performance improvement.
- Coordinated marketing initiatives that effectively increased brand visibility and attracted new clients to the agency.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Established clear performance metrics for the team, providing regular feedback and coaching to drive continuous improvement.
Skills
- Claims investigation
- Settlement negotiation
- Risk assessment
- Caseload management
- Highly motivated
- Claims processing
- Team collaboration
- Advanced oral and written communication skills
Certification
- Connecticut Adjuster License
- Kentucky Adjuster License
- Louisiana Adjuster License
- New Hampshire Adjuster License
- Rhode Island Adjuster License
- Texas Adjuster License
- Vermont Adjuster License
- West Virginia Adjuster License
- Arbitration License
LANGUAGES
Spanish
Timeline
Claims Adjuster
The Auto Club AAA
02.2022 - Current
Licensed Sales Producer
Allstate
02.2018 - 02.2022
Agency Manager
Pronto Insurance Company
02.2016 - 02.2018