Ariel Dospoy
Northern Cambria,PA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Walmart. Excelled in team collaboration and problem-solving, significantly improving service delivery. Skilled in Microsoft Word and PowerPoint, with a strong emphasis on food safety. Demonstrated ability to train staff and manage high-pressure situations, ensuring operational excellence and repeat business.
Overview
5
5
years of professional experience
Work History
Deli/Bakery Associate
Walmart
11.2021 - Current
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Delivered outstanding customer experiences by addressing concerns promptly and professionally, resulting in repeat business from satisfied patrons.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with team members to ensure consistent product quality and adherence to company standards.
- Maintained proper inventory levels by conducting regular stock checks and placing timely orders when necessary.
- Streamlined workflow processes through effective organization and communication among team members.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Trained new employees on deli/bakery procedures, ensuring they quickly became productive contributors to the team.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Waitress/Cashier
Italian Village Pizza
01.2020 - 04.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Oriented new staff.
Education
Bachelor of Science - Business Management And Leadership
Bellevue University
Bellevue, NE05.2024
Associate Degree in Business Admin And Management - Business
Pennsylvania Highlands Community College
Johnstown, PA05.2022
High School Diploma -
Northern Cambria High School
Northern Cambria, PA05.2020
Skills
- Customer Service/Satisfaction
- Team Leadership and Collaboration
- Preceptor for orienting new staff
- Time Management, Punctual and Reliable
- Computer Skills including Microsoft Word and Powerpoint
- Excellent writing and editing skills
- Effective Communication and Problem-solving abilities
- Food and Workplace Safety
- Cross-training proficiency
References
References available upon request.
Timeline
Deli/Bakery Associate
Walmart
11.2021 - Current
Waitress/Cashier
Italian Village Pizza
01.2020 - 04.2022
Bachelor of Science - Business Management And Leadership
Bellevue University
Associate Degree in Business Admin And Management - Business
Pennsylvania Highlands Community College
High School Diploma -
Northern Cambria High School