Ariel Estes
Nashville,US
Summary
Seasoned Healthcare worker with 18 years of diverse experience in Longterm Care and healthcare management. Expertise in regulatory compliance, marketing, Medicaid billing, and interdepartmental coordination, demonstrated across multiple roles including Director of Marketing and Clinical Liaison, Business Office Manager, and Administrator-in-Training. Proven track record in driving facility readiness, resident care standards, and financial management within skilled nursing environments.
Overview
20
20
years of professional experience
Work History
Business Office Manager/Marketing Coordinator
Good Samaritan Health and Rehabilitation
Antioch, TN
03.2024 - 02.2026
- Develop and implement effective sales strategies to establish and nurture relationships with key referral sources, ensuring a consistent pipeline for patient admissions.
- Execute strategic plans that enhance referral to admission conversion rates, optimizing patient intake processes.
- Maintain comprehensive and current knowledge of various insurance programs including Medicare and Medicaid, ensuring alignment with admissions criteria and service offerings.
- Lead facility readiness initiatives for health inspection surveys to ensure compliance and high standards of care.
- Facilitate effective communication among residents, medical personnel, and interdisciplinary team members to coordinate comprehensive care and address concerns.
- Maintain up-to-date knowledge of regulatory changes and business practices to optimize facility operations and outcomes.
- Delegate administrative tasks appropriately, while fostering a culture of safety and abuse prevention across the organization.
Business Office Manager/ Assistant Administrator
Good Samaritan Health and Rehabilitation
08.2021 - 03.2024
- Maintain compliance with Medicaid billing guidelines and state regulations, ensuring accurate and timely submissions.
- Collaborate with Business Office Managers to facilitate effective communication and track the status of Medicaid application approvals and denials.
- Liaise with insurance entities to manage Medicaid billing processes and contribute to the reduction of month-end bad debt.
- Navigated through multiple departments, gaining comprehensive knowledge of skilled nursing facility operations and the coordination of resident care.
Administrator-in-Training
Good Samaritan Health and Rehabilitation
08.2023 - 03.2024
- Facilitated financial processes, including accurate maintenance of resident trust accounts and execution of banking transactions such as deposits and withdrawals.
- Oversaw Medicaid and insurance documentation, providing guidance to residents and supervising front desk personnel to maintain effective billing operations and accounts payable management.
Business Office Manager
Whites Creek Wellness and Rehabilitation
11.2020 - 08.2021
- Managed comprehensive resident records, ensuring compliance with company policies, federal and state regulations.
- Supervised front desk personnel and collaborated with corporate offices to streamline billing documentation processes.
Business Office Manager
Nashville Center Rehabilitation and Healing
02.2020 - 11.2020
- Assisted residents with Medicaid and insurance paperwork, conducting financial interviews and educating on income payments and authorizations.
- Managed the billing processes for Medicaid across multiple states, ensuring compliance with billing guidelines and state regulations.
Medicaid Specialist
Diversicare Management Corporation
Brentwood, TN
05.2015 - 02.2020
- Acquired understanding of the facility's interaction with external entities and regulatory bodies, ensuring alignment with legal and operational standards.
- Managed documentation and compliance with state and federal regulations, while maintaining a focus on high-quality care and meeting facility benchmarks.
- Managed resident records, ensuring compliance with company policies and adherence to federal and state regulations.
Medicaid Manager
Diversicare Management Corporation
Brentwood, TN
08.2015 - 02.2020
- Coordinated with key stakeholders, including Regional Managers and the Director of Revenue Cycle, to communicate updates and resolve issues related to State Medicaid.
- Provided support and training for system conversions and Accounts Receivable management to Business Office Managers across 78 centers.
Business Office Manager
Arbor Place of Clinton Skilled Nursing Facility-Diversicare
Clinton, KY
08.2012 - 05.2015
- Managed comprehensive billing processes, ensuring accurate and timely invoicing for Medicare, Medicaid, Hospice, and Managed Care claims in collaboration with regional personnel.
- Facilitated effective financial operations by assisting in the development and maintenance of facility budgets, accounts payable, and payroll administration.
Collection Specialist / Registration/ Health Unit Coordinator
Parkway Regional Hospital
Fulton, KY
07.2006 - 09.2012
- Coordinated collection efforts and maintained meticulous financial records, including the execution of month-end accruals for outstanding receivables and payables.
- Managed patient account follow-ups and coordinated logs to ensure accurate tracking of payer sources, contributing to the maintenance of financial integrity.
Administrative Assistant
Murray State University
Murray, KY
10.2010 - 08.2012
- Monitored daily transactions and reclassified revenue accounts, ensuring alignment with financial policies and procedures.
- Provided registration assistance and insurance guidance for patients, streamlining the appointment scheduling process for various insurance types, including Commercial, Medicaid, Medicare, and VA Governmental plans.
Tax Preparer-Seasonal
Jackson Hewitt
Murray, KY
01.2010 - 04.2011
- Managed grant proposal preparation and budget oversight to support program funding initiatives.
- Coordinated logistics for student cultural excursions and departmental events, enhancing educational experiences and community engagement.
Education
M.S. - ORGANIZATIONAL COMMUNICATION
MURRAY STATE UNIVERSITY
Murray, KY05-2015
M.S. - HUMAN DEV & LDSHP
MURRAY STATE UNIVERSITY
Murray, KY05-2012
B.S. - BUSINESS ADMINISTRATIONS
MURRAY STATE UNIVERSITY
Murray, KY05-2009
Skills
- Healthcare Administration
- Regulatory Compliance
- Marketing
- Medicaid Billing
- Financial Management
- Leadership
- Communication
- Microsoft Office
- Apple iOS
- Medicare Billing
- Managed Care Billing
- Point Click Care
Timeline
Business Office Manager/Marketing Coordinator
Good Samaritan Health and Rehabilitation
03.2024 - 02.2026
Administrator-in-Training
Good Samaritan Health and Rehabilitation
08.2023 - 03.2024
Business Office Manager/ Assistant Administrator
Good Samaritan Health and Rehabilitation
08.2021 - 03.2024
Business Office Manager
Whites Creek Wellness and Rehabilitation
11.2020 - 08.2021
Business Office Manager
Nashville Center Rehabilitation and Healing
02.2020 - 11.2020
Medicaid Manager
Diversicare Management Corporation
08.2015 - 02.2020
Medicaid Specialist
Diversicare Management Corporation
05.2015 - 02.2020
Business Office Manager
Arbor Place of Clinton Skilled Nursing Facility-Diversicare
08.2012 - 05.2015
Administrative Assistant
Murray State University
10.2010 - 08.2012
Tax Preparer-Seasonal
Jackson Hewitt
01.2010 - 04.2011
Collection Specialist / Registration/ Health Unit Coordinator
Parkway Regional Hospital
07.2006 - 09.2012
M.S. - HUMAN DEV & LDSHP
MURRAY STATE UNIVERSITY
B.S. - BUSINESS ADMINISTRATIONS
MURRAY STATE UNIVERSITY
M.S. - ORGANIZATIONAL COMMUNICATION
MURRAY STATE UNIVERSITY