Ariel Ferguson
Bowling Green,KY
Summary
Dynamic restaurant hostess with a proven ability in reservation management and conflict resolution. Committed to enhancing guest experiences through effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Texas Roadhouse Restaurant
Owensboro, Kentucky
10.2024 - 08.2026
- Greeted and seated guests in a friendly and inviting manner.
- Managed reservations, waitlists, and special requests for large parties.
- Communicated with servers and kitchen staff to ensure smooth service flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Collaborated with team members to enhance overall guest experience consistently.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted in training new hostesses on procedures and customer service standards.
- Maintained cleanliness and organization of front-of-house areas at all times.
Education
High School Diploma -
Apollo High School
Owensboro, KY05-2026
Skills
- Reservation management
- Reservation coordination
- Guest engagement
- Customer service
- Conflict resolution
- Complaint resolution
- Team collaboration
- Training and development
- Task prioritization
- Effective communication
Timeline
Restaurant Hostess
Texas Roadhouse Restaurant
10.2024 - 08.2026
High School Diploma -
Apollo High School