Ariel Flanagan
Tranzact
Dallas,United States
8
years of professional experience
Accomplished client relations expert with a solid foundation in insurance sales and customer service. Experienced in advising clients on coverage options while maintaining compliance with regulations, enhancing trust and loyalty. Recognized for outstanding communication skills and the ability to build rapport, leading to improved customer satisfaction and retention metrics. Eager to apply strong analytical and collaborative skills to elevate client relationships and drive revenue growth.
Work History
Insurance sales agent
6 Months- As a Medicare Insurance Agent, I advised clients on Medicare coverage options, including Medicare Advantage, Medicare Supplement (Medigap), and Medicare Part D prescription drug plans. I also educated beneficiaries on plan benefits, costs, and coverage details while ensuring compliance with federal and state regulations.
Client relations specialist
2 Years 1 Month- As an inbound client relations specialist I took calls, or chats, to assist customers with billing questions, payments, and account changes. I also, troubleshooted basic wireless issues. I was able to educate customers about products, services, and promotions; Processing service activations, upgrades, and cancellations. I de escalated complaints professionally, and met performance metrics. (Customer satisfaction, call handling time, sales goals). At the end of each interaction I documented customer interactions accurately in our company system.
Customer Sales Representative
1 Year 2 Months- Evaluated complex insurance claims to determine coverage and settlement amounts, ensuring compliance with industry regulations.
- Collaborated with policyholders, claimants, and legal representatives to gather necessary documentation and facilitate timely resolutions.
- Stayed updated on changes in insurance regulations and policies to ensure compliance and best practices.
- Participated in ongoing professional development to enhance skills and stay current with industry trends.
Leasing Consultant
6 Months- Facilitated apartment showings, effectively communicating property features and benefits to prospective tenants.
- Assisted in lease preparation, ensuring compliance with company policies and local regulations.
- Managed resident inquiries, providing timely solutions to enhance tenant satisfaction and retention.
Education
- Business marketing and management
Skills
Policy Understanding
Professional Development
Problem solving and strong analytical thinker
Active collaboration
Excellent orator
Expert attention to detail
Claims Processing
Customer Service
Empathy
Interests
My hobbies include learning new skills
spending time with my children
painting
reading
volunteering
and writing.
Accomplishments
- Increased revenue for a company over 62%
Timeline
Insurance sales agent
Tranzact
09.2020 - 03.2021Read More
Client relations specialist
AT&T
07.2018 - 08.2020Read More
Customer Sales Representative
Sprint
02.2015 - 04.2016Read More
Leasing Consultant
Sterling Apartment Personnel
01.2013 - 07.2013Read More
Navarro college
from Business marketing and management
Read More