Ariel Fleming
Las Vegas,Nevada
Summary
-Ambitious individual with hands-on training in fast-paced tax services office. Highly proficient in preparing federal, state and local tax returns and conducting tax planning and research. Well-versed in tax regulations and accounting pronouncements. Excited to launch career as professional.
-High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
-Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
- Focused and dedicated insurance professional with several years of experience providing superior customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Overview
10
10
years of professional experience
Work History
Tax Preparer
Personal
Las Vegas, NV
01.2024 - Current
- Maintained accurate records of all client transactions and filings.
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
- Ensured that all applicable deadlines were met when submitting documents.
- Filed electronically through approved software programs.
Caregiver, Special Needs
BAI
Las Vegas, NV
10.2017 - 12.2021
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Coordinated transportation services for clients when necessary.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Technical Support Representative
Asurion
Las Vegas, NV
01.2018 - 09.2021
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Documented all activities related to technical support including processes, updates, changes made.
Insurance Agent
AllState
Las Vegas
10.2019 - 07.2021
- Maintained accurate records of all insurance transactions using computer software systems.
- Provided customers with information regarding plan features, pricing, and availability.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Insurance Agent
USAA
Las Vegas, NV
04.2016 - 10.2019
- Provided customers with information regarding plan features, pricing, and availability.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Processed payments received from clients promptly according to established procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Offered additional products or services to enhance customer experience.
Server/Host
Hooters
Las Vegas, NV
09.2015 - 09.2017
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Managed incoming calls during busy shifts.
- Assisted servers in seating guests by escorting them to their tables.
- Processed payments from customers using a POS system.
- Served as point-of-contact for resolving guest complaints or special requests.
- Balanced cash drawers at the end of each shift.
Front Desk Agent
Gold Coast
Las Vegas, NV
04.2015 - 04.2016
- Assisted with luggage handling for incoming guests.
- Verified accuracy of room rates and other charges during check-in process.
- Provided information about hotel amenities, services, and local attractions.
- Assisted with check-in and check-out procedures for guests.
- Maintained cleanliness of lobby area at all times.
Housekeeper
Riviera
Las Vegas, NV
07.2014 - 03.2015
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Followed safety procedures when handling hazardous materials.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Education
Some College (No Degree) -
College of Southern Nevada
Las Vegas, NVSkills
- Benefits documentation
- Data Gathering
- Tax Return Preparation
- Individual returns preparation
- Regulatory Compliance
- Document Preparation
- Front Office Support
- Room assignments
- Guest amenities
- Credit and cash payments
- Technical Support
- Software Installation
- User Support
- Performance Testing
- Customer Service
- Safe Food Handling
- Food inspection
- Guest Engagement
- Table Bussing
- Supply Restocking
- Beverage Preparation
- Food Running
Timeline
Tax Preparer
Personal
01.2024 - Current
Insurance Agent
AllState
10.2019 - 07.2021
Technical Support Representative
Asurion
01.2018 - 09.2021
Caregiver, Special Needs
BAI
10.2017 - 12.2021
Insurance Agent
USAA
04.2016 - 10.2019
Server/Host
Hooters
09.2015 - 09.2017
Front Desk Agent
Gold Coast
04.2015 - 04.2016
Housekeeper
Riviera
07.2014 - 03.2015
Some College (No Degree) -
College of Southern Nevada