Microsoft Office
Hi, I’m
Ariel Flora
Lexington,KY
Summary
Goal-oriented Human Resources Specialist with a solid background in talent acquisition, employee relations, employee performance, and policy implementation. Highly proficient in utilizing data and analytics to drive strategic HR initiatives. Ready to leverage training and experience to embrace new professional challenges.
Overview
9
years of professional experience
Work History
Amazon
Human Resources Specialist
10.2021 - Current
Job overview
- Field employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitor employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Core Recoveries
Collections Specialist
11.2019 - 10.2021
Job overview
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing and other techniques to locate debtors.
- Trained new team members on scripts, company services, and collection strategies.
Credit Solutions LLC
Debt Collector
08.2016 - 11.2019
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Documented customer payment interactions and account statuses for future reference.
McKesson
Case Manager 2
10.2018 - 10.2019
Job overview
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Checkedi
Debt Collector
08.2015 - 08.2016
Job overview
- Identified and contacted customers with overdue accounts to address payment status.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked with customer to create debt repayment plan based on current financial condition.
Education
Bourbon County High SchoolParis, KY
High school or equivalent
12.2014
Skills
- Training development
- Analysis skills
- HRIS maintenance
- Recruiting
- Employee retention
- HR program development
- Personnel engagement
- Organizational development
- Payroll administration
- PeopleSoft HRMS
- Employee onboarding
- Customer relations
Software
Microsoft Outlook
Microsoft Word
HRIS
Timeline
Human Resources Specialist
Amazon
10.2021 - Current
Collections Specialist
Core Recoveries
11.2019 - 10.2021
Case Manager 2
McKesson
10.2018 - 10.2019
Debt Collector
Credit Solutions LLC
08.2016 - 11.2019
Debt Collector
Checkedi
08.2015 - 08.2016
Bourbon County High School
High school or equivalent