ARIEL FLOYD
SPARTANBURG,SC
Summary
Competent ramp agent with exemplary communication skills. Highly effective working as both part of team and in solitary role. Over 6 months of experience with nationwide airline services company.
Overview
9
9
years of professional experience
Work History
Ramp Service Agent
Unifi
06.2022 - Current
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over ten daily flights.
Gas Station Attendant
CITGO
10.2013 - 08.2022
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Pumped gas for guests and took payments.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Removed safety hazards, soiled items and trash from customer areas.
- Counted nightly income, categorizing and sending to bank on weekly basis.
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Answered questions and provided information about items for sale.
Education
Associate of Science - Nursing
Spartanburg Community College
Spartanburg, S.C12.2014
Skills
- Safety Procedures
- Weight and Balance Determination
- Cargo Sorting
- Standards Compliance
- Ground Support Services
- Electrical Power Connections
Timeline
Ramp Service Agent
Unifi
06.2022 - Current
Gas Station Attendant
CITGO
10.2013 - 08.2022
Associate of Science - Nursing
Spartanburg Community College
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